Supeisha Barner
Fairburn,GA
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged strong multitasking and creative mixology delivery. My background in customer service and administrative efficiency, coupled with a knack for fostering positive guest experiences, positions me as a valuable asset to any team. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level with any administrative position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Per'Se Restaurant
Douglasville, GA
09.2023 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
The Bank Event Center
Atlanta, GA
10.2022 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Customer Service Cashier
Publix Super Market Piedmont
Atlanta, GA
03.2016 - 07.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Met customer service goals and exceeded customer expectations.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Referred to price sheets and special sale bulletins to enter price changes.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Loan Administrative Assistant
World Financial Group, Inc.
Waynesville, MO
01.2014 - 01.2016
- Assisted customers in understanding complex financial concepts related to their loans, fostering trust and rapport through clear explanations tailored to individual needs.
- Navigated challenging situations with borrowers by leveraging strong problem-solving skills and a commitment to finding mutually beneficial solutions.
- Contributed to increased loan approvals by effectively collaborating with underwriters, ensuring timely completion of required documentation.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to loan applications.
- Managed communication between borrowers, lenders, and internal teams to ensure smooth progression throughout the entire lending process.
- Achieved high levels of accuracy within deadline-driven environments while managing multiple loans simultaneously from initiation through closing stages.
- Assisted in reducing loan approval time by accurately reviewing and verifying applicant information for compliance with lending policies.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Helped loan officers in preparing repayment plans for timely processing.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Education
High School Diploma -
Benjamin E Mays High School
Atlanta, GA05.2010
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Organizational ability
- Food Service
- Health codes compliance
- Creative Mixology
- Teamwork and Professionalism
- Hospitality and Guest Service
- Team Management
- Basic accounting
- Salesmanship
- Sales expertise
- Payment Processing
- Admin Skills
Certification
- Serve Safe Food and Liquor
Timeline
Bartender
Per'Se Restaurant
09.2023 - 01.2024
Bartender
The Bank Event Center
10.2022 - 06.2023
Customer Service Cashier
Publix Super Market Piedmont
03.2016 - 07.2019
Loan Administrative Assistant
World Financial Group, Inc.
01.2014 - 01.2016
High School Diploma -
Benjamin E Mays High School