Terri Wright
Houston,TX
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
15
15
years of professional experience
Work History
Account Manager
AT&T
04.2023 - Current
- Managed client accounts, ensuring satisfaction and retention through effective communication and support.
- Developed tailored solutions for clients by analyzing needs and aligning with company offerings.
- Coordinated with cross-functional teams to deliver seamless service and resolve client issues promptly.
- Conducted regular account reviews to assess performance, identify opportunities, and suggest improvements.
- Mentored junior staff on best practices in account management and client relationship building.
- Processed high volumes of patient data with accuracy and attention to detail.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
Retail Rep
Advantage Sales And Marketing LLC
04.2018 - 08.2018
- Stocked merchandise, labeling items in clear fashion and preparing attractive displays.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Visited customer locations to determine needs, set up area using planograms.
- Travel to meet a team and work as a team to get the assignment done at different store location.
Retail Reset Merchandiser
CROSSMARK
10.2016 - 01.2018
- Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Built fixtures according to plan to effectively display new store merchandise.
- Changed shelves, racks and displays to meet new schematic designs.
- Communicated clear expectations and goals to each team member.
- Priced merchandise, stocked shelves and took inventory of supplies.
Data Entry Clerk/ Receptionist
Cages Medical Services
04.2014 - 04.2015
- Scanned documentation and entered into the database.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Reviewed and updated client correspondence files and scheduling database.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted customers and visitors in-person and via telephone calls.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Cashier
Target Corporation
08.2011 - 08.2013
- Used POS system to scan, weigh and enter pricing for items.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Stocked and maintained inventory levels according to store policies.
- Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Bagged merchandise in careful and efficient manner to minimize damage.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
Education
Bachelor of Science - Business Management
Colorado Technical University
Colorado Springs, CO01-2022
Associate of Science - Business Management
Remington College Houston Campus
Houston, TX01-2012
Medical Assistant Degree - Medical
Eastern College Of Health Vocations
Metairie, LA01-2000
Skills
- Customer service
- Office administration
- Customer-service oriented
- Verbal and written communication
- Account management
- Teamwork and collaboration
- Customer satisfaction
- Relationship building
- Customer relationships
- Account oversight
- Team Training
- Goals and performance
- CRM software
Timeline
Account Manager
AT&T
04.2023 - Current
Retail Rep
Advantage Sales And Marketing LLC
04.2018 - 08.2018
Retail Reset Merchandiser
CROSSMARK
10.2016 - 01.2018
Data Entry Clerk/ Receptionist
Cages Medical Services
04.2014 - 04.2015
Cashier
Target Corporation
08.2011 - 08.2013
Associate of Science - Business Management
Remington College Houston Campus
Medical Assistant Degree - Medical
Eastern College Of Health Vocations
Bachelor of Science - Business Management
Colorado Technical University