Suphattra Franklin
Austin
Summary
Dynamic hospitality professional with a proven track record in customer service, team collaboration, and problem-solving. Committed to enhancing operational efficiency and driving guest satisfaction.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Lead Hospitality Associate
TCH Austin
Austin
07.2024 - 07.2026
- Executed daily responsibilities with accuracy and efficiency.
- Contributed innovative solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Identified customer needs promptly, ensuring efficient service delivery.
- Organized and prioritized tasks to meet service objectives effectively.
- Resolved customer problems with knowledgeable and friendly service, promoting satisfaction.
- Provided support to colleagues, fostering a collaborative work environment.
- Conducted thorough research and data analysis to inform strategic decisions.
- Coordinated daily schedules for staff and resources to optimize workflow.
- Communicated with team members to ensure timely updates and information sharing.
- Screened resumes and applications to shortlist qualified candidates.
- Conducted initial phone interviews to assess candidate suitability.
- Coordinated interview schedules between candidates and hiring teams.
- Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.
Restaurant Operations Supervisor
The Enclave at Cedar Park Senior Living
Cedar Park
10.2023 - 07.2024
- Managed daily restaurant operations to enhance service efficiency and guest satisfaction.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Trained staff on food safety protocols and customer service standards.
- Developed schedules to optimize staffing during peak hours.
- Resolved customer complaints promptly while maintaining high service quality.
- Established health and safety procedures to meet operational standards.
- Monitored employee productivity to identify areas for improvement.
- Conducted regular meetings to address operational issues and promote team cohesion.
Bartender
Thirsty's
Austin
09.2022 - 07.2024
- Prepared and served a variety of beverages and cocktails for customers.
- Managed inventory by restocking supplies and monitoring product levels.
- Provided excellent customer service by engaging patrons and handling inquiries.
- Implemented safety protocols to promote a secure environment for guests.
- Assisted in training new bartenders on drink preparation techniques and service standards.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Bartender
The Ranch
Austin
02.2019 - 07.2022
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Bartender
The Dizzy Rooster
Austin
06.2016 - 06.2019
- Prepared and served a variety of beverages and cocktails for customers.
- Provided excellent customer service by engaging patrons and handling inquiries.
- Maintained cleanliness and organization of the bar area during shifts.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Processed payments accurately and efficiently with POS system.
- Managed inventory by restocking supplies and monitoring product levels.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided patrons with selected wine, beer, and cocktails based on their preferences.
- Implemented safety protocols to promote a secure environment for guests.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Verified identification cards to ensure compliance with age regulations before serving alcoholic beverages.
- Resolved customer complaints in a professional manner.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Performed opening and closing duties including restocking supplies.
- Effectively multitasked within a fast-paced environment.
Assistant General Manager
Voodoo Room
Austin
04.2012 - 06.2016
- Assisted in managing daily operations and maintaining service standards.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Monitored financial transactions to ensure adherence to budgetary guidelines.
- Facilitated communication between staff and upper management for efficient workflow coordination.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the venue, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Helped team develop specialized projects, events and promotions.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Identified customer needs and delivered relevant product solutions and promotions.
- Met business targets with streamlined operations strategies.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Developed and implemented effective strategies to maximize sales and profits.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Created promotional campaigns and costantly active on social media to increase revenue traffic and generate revenue.
- Collaborated with other departments within the organization to coordinate projects.
- Developed marketing plans to promote products or services offered by the company.
Customer Service Representative
Monarch Event Rentals
Austin
06.2010 - 03.2012
- Assisted clients in selecting event rental items based on their needs.
- Coordinated logistics for timely delivery and pickup of rental equipment.
- Responded to customer inquiries through phone, email, and in-person interactions.
- Collaborated with team members to resolve customer issues efficiently.
- Maintained inventory records to ensure accurate stock levels for events.
- Provided product information and recommendations to enhance customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Bartender
Hyashi Sushi bar and restaurant
Austin
02.2008 - 04.2009
- Prepared and served a variety of beverages and cocktails for customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Canvasser
Kirby Vacuum Sales & Service
Austin
01.2006 - 06.2007
- Engaged customers through door-to-door interactions and product demonstrations.
- Educated potential clients on product features and benefits for informed decisions.
- Participated in training sessions related to effective communication techniques when engaging with constituents.
- Stayed up-to-date on product specs and prices to accurately describe merchandise.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
Education
High School Diploma -
Akins High School
Austin, TX05-2004
Skills
- Customer service
- Inventory management
- Scheduling staff
- Bar operations
- Food safety protocols
- Team coordination
Certification
- TABC Certified
- Food Handlers Certified
Timeline
Lead Hospitality Associate
TCH Austin
07.2024 - 07.2026
Restaurant Operations Supervisor
The Enclave at Cedar Park Senior Living
10.2023 - 07.2024
Bartender
Thirsty's
09.2022 - 07.2024
Bartender
The Ranch
02.2019 - 07.2022
Bartender
The Dizzy Rooster
06.2016 - 06.2019
Assistant General Manager
Voodoo Room
04.2012 - 06.2016
Customer Service Representative
Monarch Event Rentals
06.2010 - 03.2012
Bartender
Hyashi Sushi bar and restaurant
02.2008 - 04.2009
Canvasser
Kirby Vacuum Sales & Service
01.2006 - 06.2007
High School Diploma -
Akins High School