Keyuana Viverette
Milwaukee
Summary
Motivated professional focused on maximizing customer satisfaction with delicious food & drinks. Experienced in training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, serving, & bartending.
Overview
8
8
years of professional experience
Work History
Hospitality Lead
P.F. Chang’s
Milwaukee
02.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Distributed food to service staff for prompt delivery to customers.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Trained new employees on proper cleaning techniques, customer service skills and safety protocols.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Bartender
Red Lobster
Milwaukee
04.2018 - 04.2021
- Effectively multitasked within fast-past environment
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Bartender
Potowatomi Bingo Casino
Milwaukee
08.2017 - 04.2018
- Managed accurate bar tabs and processed cash and credit card transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WISkills
- Employee training
- Standard operating procedures
- Guest service
- Inventory management
- Customer service
- Team leadership
- Effective communication
- Quality assurance
- Multi-tasking
Timeline
Hospitality Lead
P.F. Chang’s
02.2022 - Current
Bartender
Red Lobster
04.2018 - 04.2021
Bartender
Potowatomi Bingo Casino
08.2017 - 04.2018
High School Diploma -
Milwaukee Area Technical College