Suprina Simon
Hilliard,OH
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
21
21
years of professional experience
Work History
General Manager
Pat And Gracie's, Downtown
Columbus, United States
03.2018 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Payroll
- Managed inventory and accurate ordering system to cut down on cost of goods
Counselor
Crossroads Care
Dublin, OH
09.2013 - 03.2018
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Provided individual counseling services and facilitated weekly support groups.
- Worked with prescribing professionals to get patients necessary medications.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
Master Stylist
J Bentley
Dublin, Ohio
06.2006 - 09.2013
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Managed training program for new stylists
- Earned awards for top product sales within company
Hair Stylist
Kenneths Hair Salon
Dublin, OH
03.2001 - 06.2006
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
Education
Associate of Applied Science - Social Work
Columbus State Community College
Columbus, OH05.2013
Cosmetology License - Cosmetology
Nationwide Beauty Academy
Columbus, OH03.2001
High School Diploma -
Western High School
Detroit, Michigan06.1992
Skills
- Quality Assurance
- Performance Assessment
- Team Leadership
- Recruitment and Hiring
- Verbal and Written Communication
- Staff Scheduling
- Sales Tracking
- Employee Motivation
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Customer Relations
Timeline
General Manager
Pat And Gracie's, Downtown
03.2018 - Current
Counselor
Crossroads Care
09.2013 - 03.2018
Master Stylist
J Bentley
06.2006 - 09.2013
Hair Stylist
Kenneths Hair Salon
03.2001 - 06.2006
Associate of Applied Science - Social Work
Columbus State Community College
Cosmetology License - Cosmetology
Nationwide Beauty Academy
High School Diploma -
Western High School
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