Sura Najeh
La Mesa,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Office Assistant
La Roca Plaza Apartments
10032 N Magnolia Ave Santee, CA 92071.
06.2021 - 05.2022
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries, customer satisfaction by providing professional and courteous front desk support.
- Positive and awesome customer service for the tenants on site and new seekers on site.
- Maintained tenants money and deposits for my manager, confidentiality in handling sensitive information while performing administrative tasks.
Sandwich Artist
SUBWAY®Restaurants
9890 N Magnolia Ave Unite F508 Santee, CA 92071
07.2022 - 11.2022
- Greeted customers with positive energy, promoted specials, and took orders. Increased speed of service through effective multitasking and time management skills.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained clean and organized workplace in line with restaurant policies, strict sanitation standards.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Sales Manager
United Smoke & Vape Shop
1551 Magnolia Ave Unit 101 El Cajon, CA 92020
10.2022 - Current
- Welcomed customers and helped determine their needs, handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained new hires to preform at the work place.
- Maintained store's orders every week.
Education
High School Diploma -
Santana High School
9915 N Magnolia Ave Santee, CA 9207106-2022
Skills
- Customer service
- Product knowledge
- Goals and performance
- Staff management
- Sales team training
- Critical thinking
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Manager
United Smoke & Vape Shop
10.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
07.2022 - 11.2022
Office Assistant
La Roca Plaza Apartments
06.2021 - 05.2022
High School Diploma -
Santana High School