Summary
Overview
Work History
Education
Skills
Certification
Publications
Accomplishments
Timeline
Generic
Surabhi Muralidhar

Surabhi Muralidhar

Tampa,FL

Summary

Multi-talented Senior Manager skilled in Lead-to-Cash (L2C) business transformation with over 19 years’ international experience working in global niche consulting roles. Deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Manager - Digital

Deloitte Consulting
Tampa, USA
09.2018 - Current
  • Lead-to-Cash Project Delivery Manager. Spearheading multi-million projects using Salesforce for front-office and various ERP systems for back-office
  • Drives Assessment and Design phases to produce implementation program roadmap
  • Develops future state end-to-end process flows, customer journeys, and solutions.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity

Manager - Quote-to-Cash

Deloitte Consulting
India
03.2010 - 09.2018
  • Lead and deliver transformational Lead-to-Cash (L2C) programs from offshore
  • Team Leadership, coaching, mentoring, and guidance
  • Subject matter expert (SME) in cloud technology - Salesforce, CPQ (Configure, Price, Quote), and CLM (Contract Life Cycle Management)

Consultant (Data Conversion & Migration Expert)

Capgemini India Pvt. Ltd
India
06.2009 - 04.2010
  • Support clients from India and work closely with the US teams to identify and provide solutions for data development using advanced tools such as Informatica to load data from legacy systems to Siebel 8.1 EIM tables using Informatica
  • Mentor junior team members to enhance the team’s overall productivity, efficiency, and client delivery

Senior Software Engineer

Birlasoft
India
01.2005 - 06.2009
  • Siebel EIM Development Offshore Lead
  • Complex PL/SQL, SQL, Data bases
  • Onsite deployment (Milwaukee, Wisconsin)

Education

Bachelor of Technology (B.Tech) - Computer Science and Engineering

Mahatma Gandhi University
Kerala, India
05.2005

Skills

Program Management

  • Budget Oversight, Strategic Planning, Talent Development, Resource Allocation, Cross-Functional Communication, Cross-functional team leadership, Cross-Functional Collaboration

Technical Skills

  • Salesforce Sales Cloud, Service Cloud, Salesforce CPQ, Apttus/Conga CPQ, Apttus/Conga CLM, Salesforce Billing, Siebel EIM, SQL, PL/SQL

Certification

  • Salesforce Certified CPQ Specialist
  • Quote-to-Cash Specialist

Publications

  • Point of View on Quote-to-Cash Transformation (A whitepaper published in Deloitte Consulting)
  • Performance Tuning of Apttus CPQ Cart page (A whitepaper published in Deloitte Consulting)
  • Integration of Oracle Policy Automation with Siebel in Mobile Devices (Co-authored a tech note published in Deloitte Consulting)

Accomplishments

  • Received “Outstanding Project Award” (5 times)
  • Received several “Applause Awards” (10+)

Timeline

Senior Manager - Digital

Deloitte Consulting
09.2018 - Current

Manager - Quote-to-Cash

Deloitte Consulting
03.2010 - 09.2018

Consultant (Data Conversion & Migration Expert)

Capgemini India Pvt. Ltd
06.2009 - 04.2010

Senior Software Engineer

Birlasoft
01.2005 - 06.2009

Bachelor of Technology (B.Tech) - Computer Science and Engineering

Mahatma Gandhi University

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Surabhi Muralidhar