Summary
Overview
Work History
Skills
References
Timeline
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Suraiya Ismail Ibrahim

Summary

I am experienced in customer service, kitchen assistance, healthcare assistance, and warehouse management. I am passionate about delivering high-quality service and take pride in my calm, kind, and responsible demeanor. Seeking a full-time position, I am flexible, motivated, and punctual, with solid sales experience and knowledge in food preparation and customer service. I am proficient in managing multiple tasks and priorities while maintaining a solid work ethic and positive attitude. I am willing to take on additional responsibilities to help the team achieve its goals.

Overview

4
4
years of professional experience

Work History

Hostess

TGI Fridays
01.2022 - 01.2024
  • Established positive rapport with guests upon entry, increasing tip revenue by 11% and customer satisfaction by 24%
  • Answered an average of 10 phone calls per shift to answer customer queries, manage reservations, and record orders
  • Maintained a tidy waiting area and hostess stand by sanitizing surfaces and restocking menus, napkins, and tableware
  • Gain extensive knowledge of restaurant customer service standards while working as a hostess at Friday restaurants.

Stock Keeper

Costco
, CA
05.2022 - 10.2023
  • I assisted the store manager in managing the inventory and stocking the floor.
  • Checked stock levels and organized inventory items according to storage requirements.
  • Provided support with stocking shelves during peak business hours.
  • I have informed customers about the store's offerings, sales, and promotions.
  • Updated products with new pricing or temporary promotion signs to increase sales.

KITCHEN ASSISTANTS

IL MOLO Restaurant
07.2022 - 12.2022
  • Gained valuable experience as a kitchen assistant at a busy restaurant for six months.
  • Assisted cooks with meal preparation tasks, including washing vegetables, cutting meats, weighing ingredients for recipes, and portioning meals for customers.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.

Kitchen Assistant

Nando’s
01.2020 - 12.2021
  • Acquired new skills to support team and further accommodate customer needs.
  • Followed recipes and customer requests to prepare meals.
  • Assisted chefs with line cooking during busy periods in the restaurant.
  • Followed all health department regulations while preparing food products for consumption by customers.

Skills

  • Organization
  • Customer Service
  • Customer Oriented
  • Team Collaboration
  • Time Management
  • Multitasking
  • Guest Engagement
  • Event Planning

References

References available upon request.

Timeline

KITCHEN ASSISTANTS

IL MOLO Restaurant
07.2022 - 12.2022

Stock Keeper

Costco
05.2022 - 10.2023

Hostess

TGI Fridays
01.2022 - 01.2024

Kitchen Assistant

Nando’s
01.2020 - 12.2021

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Suraiya Ismail Ibrahim