Suratana Amsden
Queens,NY
Overview
3
3
years of professional experience
Work History
Server
Kaiten-zushi
276 5th Ave
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Junior Server
OOTOYA
Chelsea
04.2023 - 09.2024
- Effectively managed multiple tables simultaneously, ensuring prompt attention to each guest''s needs.
- Promoted restaurant specials and events through engaging conversation with guests, driving additional business opportunities
- Maintained high levels of cleanliness and organization within the dining area, contributing to an enjoyable dining experience for guests.
Waitress
Thai Social
215-01 73rd Ave, Queens, Ny 11364
06.2022 - 11.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Prepared specialty desserts for customers for special occasions.
Food Runner
Ayada
7708 Woodside Ave
12.2021 - 03.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Organized and replenished supplies at food stations to optimize team performance.
- Cultivated warm relationships with regular customers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Bachelor's - Humanities
Mahachulalongkornrajavidyalaya University
Thailand 12.2022
Skills
- Check Payment Processing
- Dietary Restrictions
- High-Volume Dining
- Table Setting Arrangements
- Food Running
- Cash Handling
- Supply Restocking
- Beverage Preparation
- Stocking and Replenishing
- Seating Assignment Preparation
- Dish Preparation
- To-Go Order Preparation
- Food Preparation and Safety
- Item Promotion
- Team Collaboration
- White Glove Service
- Order Management
- Hospitality and Accommodation
- Food Inspection
- Safety and Sanitation
- Performance Improvement
- Side Work
- Daily Specials Memorization
- Relationship Management
- Menu Presentation
- Covid Symptom Screening
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
Server
Kaiten-zushi
06.2024 - Current
Junior Server
OOTOYA
04.2023 - 09.2024
Waitress
Thai Social
06.2022 - 11.2022
Food Runner
Ayada
12.2021 - 03.2022
Bachelor's - Humanities
Mahachulalongkornrajavidyalaya University