Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Surbhi Raja

Surrey,BC

Summary

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Hortons-Burnaby
Burnaby
01.2023 - Current
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Team Leader

Tim Hortons-Delta
Delta
01.2021 - 02.2023
  • Worked with team to identify areas of improvement and devised solutions based on findings
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Established clear expectations for team members, leading to increased accountability and better overall performance.

Barista Member

Starbucks Burnaby
04.2022 - 11.2022
  • Cleaned counters, machines, utensils, and seating areas daily
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Delivered exceptional customer service and supported positive brand experience.

Security Guard

Flexguard
Vancouver, BC
03.2021 - 02.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety
  • Responded quickly to incidents and assessed active situations for security concerns.

Education

Diploma: Business Management -

Langara College
01.2008

Skills

  • Business Planning
  • Waste Reduction
  • Business Administration
  • Training and mentoring
  • Staff Development
  • Staff Discipline

Certification

  • Licensed dispatcher
  • BST

Timeline

Supervisor

Tim Hortons-Burnaby
01.2023 - Current

Barista Member

Starbucks Burnaby
04.2022 - 11.2022

Security Guard

Flexguard
03.2021 - 02.2022

Team Leader

Tim Hortons-Delta
01.2021 - 02.2023

Diploma: Business Management -

Langara College
  • Licensed dispatcher
  • BST
Surbhi Raja