Suriah Jordan
Lithonia,GA
Summary
Dependable professional with a solid background in customer service and cash management. Known for fostering positive customer relationships, resolving inquiries promptly, and maintaining accurate cash drawer balances to support operational success. Dedicated with strong cash handling and committed to enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Target
McDonough, GA
02.2025 - 01.2026
- Processed customer transactions efficiently to enhance checkout experience.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Assisted in training new cashiers on policies, procedures, and system usage.
- Monitored inventory levels at the register area to ensure product availability for customers.
- Provided feedback on customer trends to support merchandising and promotional strategies.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Server
IHOP
Stone Mountain, GA
03.2019 - 06.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing table turnover.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed multiple tables efficiently to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on menu items and standard operating procedures.
- Provided exceptional customer service, ensuring a memorable dining experience for all guests.
Education
High School Diploma -
Destiny Academy of Excellence
Ellenwood, GA05-2017
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Cash handling expertise
- Refund handling
- Inventory management
- Payment collection
- Merchandise restocking
- Customer relationship management (CRM)
- Product merchandising
- Time management
- Account management
- Phone etiquette
- Adaptability and flexibility
- Multitasking and organization
- Attention to detail
- Conflict resolution
- Basic math
- Cultural awareness
- Stress management
- Telephone management
Timeline
Customer Service Cashier
Target
02.2025 - 01.2026
Server
IHOP
03.2019 - 06.2023
High School Diploma -
Destiny Academy of Excellence