Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Surraya Hamdani

Surraya Hamdani

Holly Springs,NC

Summary

Service-focused individual bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Goal-oriented worker with outstanding knowledge of sales organizations and revenue generating products. Proven history of increasing productivity and customer satisfaction with great communication skills and customer rapport. Committed to meeting and exceeding goals and maintaining professionalism.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

American Airlines
Cary, NC
11.2012 - Current
  • Excellent rapport building and sales skills used with every call.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Answered customer telephone calls promptly to avoid on-hold wait times and excelled at company given goals.
  • Managed over 50 customer calls per day and always exceeded goals by 10% or more.

Banking Specialist

Wells Fargo
Fort Myers Beach, FL
08.2010 - 08.2012
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Handled various accounting transactions; wire transfers, stop payments and account transfers.

Education

Bachelor of Arts - Liberal Arts And Sciences

California State University - East Bay
Hayward, CA
06.2009

Skills

  • Established rapport with new clients to increase satisfaction and loyalty
  • Upbeat and Positive Personality with high Customer Retention rate
  • Efficient and Detail-Oriented
  • Microsoft Office Suite; multiple POS systems, Citrix etc
  • Excellent time management, customer relation, Multitasking skills
  • Regulatory Compliance and Inventory Management
  • Call Volume and Quality Metrics

Timeline

Customer Service Representative

American Airlines
11.2012 - Current

Banking Specialist

Wells Fargo
08.2010 - 08.2012

Bachelor of Arts - Liberal Arts And Sciences

California State University - East Bay

Similar Profiles

CREATE PROFILE
Surraya Hamdani