Surya Kanth J.
Cleveland
Summary
Seasoned Business Analyst offering 4+ years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
MetLife
04.2024 - 01.2025
- Managed Salesforce admin configurations for reporting, community portals, and workflow automation
- Developed dashboards in Tableau and Power BI to visualize customer performance metrics
- Assist the product owner with program, project, and product updates as well as backlog refining
- Take a proactive approach to manage and communicate risks, assumptions, issues, and dependencies, and provide identification, coordination, mitigation, or escalation as necessary
- Implanted the Compliance AML KYC responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team
- Created job aides that increased daily production and efficiency
- DEP’s goals are to reduce paper, enhance document management, streamline processes, have a centralized electronic repository, convert legacy FileNet solutions, enhance agency transparency, and provide better services to the public
Business Operations, Quality Analyst
Amazon
11.2019 - 09.2021
- Conducted requirements elicitation sessions with stakeholders to identify business needs and process improvements
- Documented business requirements, performed gap analysis, and developed process enhancement strategies
- Led approximately 5000 quality audits, reducing defects by 50% and enhancing operational efficiency
- Collaborated with cross-functional international teams to standardize processes, ensuring a 100% improvement in quality alignment
- Worked within Agile teams to develop and refine user stories, epics, and acceptance criteria
Business Analyst
Amazon
09.2018 - 05.2019
- Provided technical support for digital products, enhancing customer experience through issue resolution
- Diagnosed software and connectivity issues, improving response efficiency and resolution time
- Assisted customers in device setup and troubleshooting, ensuring a seamless user experience
- Utilized ticketing systems (JIRA) to track and resolve customer interactions efficiently
Business Analyst Intern
Synchrony
03.2018 - 07.2018
- Supported banking clients by resolving technical issues, improving customer satisfaction rates
- Maintained detailed performance reports to enhance monitoring and accountability
- Trained 14 team members on best practices, leading to a 100% reduction in error rates
- Managed multiple assignments effectively, showcasing strong multitasking and problem-solving skills
Business Analyst Intern
Bhooratnam Constructions
06.2017 - 03.2018
- Provide project status updates to various stakeholders as required
- Accurately estimate time required to complete business analysis tasks and deliverables (e.g., headcount, job openings, vacancy rates)
- Listened to customer requests and specifications and made suggestions to appropriately fulfil needs
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
Chief Organizer
Voices
03.2014 - 03.2017
- Conducted stakeholder meetings and facilitated communication, improving event planning efficiency by 60%
- Managed a team of 100 volunteers, demonstrating leadership and organizational skills
- Developed marketing strategies that increased event attendance and engagement
Education
MSc - Information Systems
Cleveland State University
Cleveland, Ohio01.2023
BA - Electronics and Communication Engineering
CMR Engineering College
01.2017
Skills
- Requirements Elicitation
- Documentation
- Stakeholder Communication
- Process Improvement
- Agile
- Scrum
- Kanban
- Waterfall
- JIRA
- GRID
- MS Office Suite
- Excel
- Word
- PowerPoint
- SQL
- Power BI
- Tableau
- Strong written and verbal communication
- Multitasking
- Self-motivation
- Leadership
- Business process improvement
- Predictive modeling
- Cost-benefit analysis
- Business solutions development
- Analytical thinking
- Negotiation
- Stakeholder management
- Operations management
- Project management
- Risk assessment
- BI tools expertise
Awards
Best Cadet in NCC for the Aviation Program
Certification
Power BI
ECBA
IIBA-AAC
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Business Analyst
MetLife
04.2024 - 01.2025
Business Operations, Quality Analyst
Amazon
11.2019 - 09.2021
Business Analyst
Amazon
09.2018 - 05.2019
Business Analyst Intern
Synchrony
03.2018 - 07.2018
Business Analyst Intern
Bhooratnam Constructions
06.2017 - 03.2018
Chief Organizer
Voices
03.2014 - 03.2017
BA - Electronics and Communication Engineering
CMR Engineering College
MSc - Information Systems
Cleveland State University
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