Susan Adegbola
Mableton,GA
Summary
.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TJ Max
01.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Welcome Coordinator
Brenau University
11.2018 - 11.2022
- Conducted regular follow-up with guests post-stay to gather feedback and improve future services offered.
- Assisted in event planning and coordination for successful execution of on-site functions.
- Trained new employees on company policies, procedures, and best practices for excellent customer service.
- Restocked employee and guest supplies.
- Updated daily records with visitor numbers, messages, and other trackable details.
Education
Bachelor of Science - Biology
Brenau University
Gainesville, GA12-2022
Skills
- Call center experience
- Follow-up skills
- Microsoft PowerPoint
- Prioritization
- Grammar
- Professionalism
- Complaint resolution
- Customer satisfaction measurement
Languages
English
Timeline
Customer Service Representative
TJ Max
01.2023 - 11.2023
Welcome Coordinator
Brenau University
11.2018 - 11.2022
Bachelor of Science - Biology
Brenau University
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