Summary
Overview
Work History
Education
Skills
Timeline
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Susan Al-Mudarris

Warren,MI

Summary

Dynamic Customer Service Representative with a proven track record at Holiday Market, excelling in problem resolution and active listening. Enhanced team performance through effective training and implemented process improvements that elevated customer satisfaction ratings. Skilled in critical thinking, I consistently deliver exceptional service and foster positive customer relationships.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Holiday Market
Royal Oak, MI
08.2002 - 04.2026
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained comprehensive knowledge of products to assist customers effectively in their purchases.
  • Trained new staff on customer engagement techniques and operational procedures, enhancing team performance.
  • Implemented process improvements that streamlined customer interactions and increased satisfaction ratings.

Education

GED -

Ferndale Adult Education
Ferndale, MI

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution

Timeline

Customer Service Representative

Holiday Market
08.2002 - 04.2026

GED -

Ferndale Adult Education