Susan Anderson
NAVAHCS Veteran Affairs
Prescott Valley,USA
10
years of professional experience
Dedicated and highly organized Advanced Medical Support Assistant with strong experience in patient support, medical terminology, ICD-10 coding, phlebotomy, scheduling, and EMR documentation. Brings a proven ability to provide exceptional customer service, manage multiple tasks accurately, and support clinical teams in fast-paced environments. Demonstrates excellent communication, critical thinking, and problem-solving skills, ensuring precise data entry, smooth clinic operations, and positive patient interactions. Reliable, adaptable, and committed to delivering high-quality administrative and patient care support aligned with VA ICARE values, standards and mission.
Work History
AMSA - Advanced Medical Support Assistant
1 Year 4 Months- Check in Veterans, update demographics, and verify insurance and required documentation.
- Schedule appointments, manage reminders, and coordinate consults and follow-up care.
- Provide clear, compassionate communication to Veterans and families by phone and in person.
- Maintain HIPAA compliance and ensure accurate, secure handling of patient records.
- Collaborate with clinical teams and administrative staff to support smooth clinic operations.
- Scan, index, and update medical records in CPRS/EMR systems.
- Support travel coordination, releases of information, and other patient-access tasks.
- Float across clinics and adjust quickly to different workflows.
- Demonstrate ICARE values through professional communication and proactive problem-solving.
Phlebotomist
2 Months- Built positive relationships with patients, staff, and clinical teams to support smooth care delivery.
- Followed precise labeling, handling, and storage procedures for specimen transport.
- Educated patients by answering questions and explaining collection processes.
- Prepared paper/electronic lab orders, entered ICD-10 codes, and completed ABN documentation in the EMR.
- Collected blood, urine, and stool samples for pediatric, adult, and senior patients.
- Floated between sites to provide coverage and maintain workflow efficiency.
- Assembled and organized phlebotomy supplies and equipment for daily operations.
Phlebotomist/Team Lead
7 Years 4 Months- Promoted to Phlebotomy Team Lead after two years at LabCorp, overseeing daily operations and resolving workflow issues.
- Trained new staff on procedures, safety, and specimen handling.
- Led weekly team meetings to communicate updates and operational changes.
- Ensured accuracy of patient records, lab orders, ICD-10 coding, and ABN documentation in EMR systems.
- Collected and processed blood, urine, and stool specimens for pediatric, adult, and senior patients.
- Prepared, labeled, stored, and shipped specimens according to strict transport protocols.
- Built strong relationships with patients and staff to support efficient service and issue resolution.
- Floated across multiple sites, providing coverage to meet production and workflow demands.
- Assembled and maintained phlebotomy equipment and supply trays for daily operations.
Education
Certified Professional Coder - Medical Coding
Certified Medical Billing And Coding Specialist - Billing And Coding Specialist
Associates Degree - Business Management
Certified Phlebotomist Technician - Phlebotomy
Medical Assistant - Medical Assistant Front And Back Office
Graduated with Diploma
Skills
Quick Learner
Works with ICD-10
Multitasking Abilities
Typing Skills of 65 wpm
Excellent Customer Service
Great Communication Skills
Analytical and Critical Thinking
Organization and Time Management
Teamwork
Collaboration and Active Listening
Adaptable
Flexible
Dependable and Responsible
Knowledge of Medical Terminology
Diagnosis and Procedure Coding
Proficient in assigning appropriate medical codes to diagnosis and services
AWARDS
Employee of the Month Jan 2026- VA, Employee of the Quarter Jan-May 2026- VA, Excellent Customer Service Dec 2016- LabCorp
Timeline
AMSA - Advanced Medical Support Assistant
NAVAHCS Veteran Affairs
04.2025 - CurrentRead More
Phlebotomist
Sonora Quest Laboratories
02.2024 - 04.2024Read More
Phlebotomist/Team Lead
Laboratory Corporation of America
04.2016 - 08.2023Read More
Odyssey Charter High School
Graduated with Diploma
Read More
North Orange County Regional
Medical Assistant from Medical Assistant Front And Back Office
Read More
Phlebotomy Training Specialist
Certified Phlebotomist Technician from Phlebotomy
Read More
College of Southern Nevada
Associates Degree from Business Management
Read More
Cal Regional
Certified Medical Billing And Coding Specialist from Billing And Coding Specialist
Read More
AAPC
Certified Professional Coder from Medical Coding
Read More