Susan Antley

Southington,CT

Summary

Customer-focused Travel Advisor with 15+ years of experience in consultative sales, customer service, and team leadership. Proven ability to assess client needs, deliver tailored travel solutions, and drive customer satisfaction through exceptional service. Specializing in ocean cruises, all-inclusive vacations, Disney, and Hawaii travel. Strong background in relationship building, upselling, and closing sales. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.

Overview

years of professional experience

Certification

Work History

Owner / Travel Advisor

Infinite Paradise Travel

01.2021 - Current

Design customized vacation packages including cruises, all-inclusive resorts, Disney, and Hawaii travel.
Provided tailored travel options and expert recommendations to enhance customer satisfaction.
Conduct initial client consultations to identify travel needs, preferences, and budgets.
Upsell travel products and services to increase booking value and client experience.
Maintained strong client relationships through proactive follow-ups and personalized service.
Utilized CRM systems to efficiently manage client information, leads, and bookings.
Create social media content using Canva to promote destinations and offers.
Utilized host agency services to enhance client offerings and streamline bookings.

Department Manager

The Home Depot

01.2005 - Current

Lead and manage teams of associates to deliver top-tier customer service in a high-volume retail environment.
Oversee daily operations, scheduling, training, and performance management.
Consistently achieve strong performance metrics and customer satisfaction results.
Resolve customer issues through effective problem-solving and communication.
Recognized for maintaining high standards of service and operational excellence.
Developed long-term customer relationships through consultative selling and deep product knowledge.

Education

High School Diploma -

O.H Platt High School

Meriden, CT

06-1990

Two Years of College Coursework -

Southern Connecticut State University

New Haven, CT

Skills

Travel planning and booking
Customer consultations
Sales upselling and closing
CRM systems management
Social media marketing
Content creation with Canva

Problem solving
Client relationship management
Time management
Team leadership
Vendor relationship management