Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Ayala

Riverhead

Summary

Dynamic and detail-oriented professional with proven organizational skills and a strong background in customer service at Vetco Total Care Hospital. Expert in managing appointments and enhancing client relations, I effectively resolved customer issues while maintaining a welcoming environment. Proficient in cash handling and communication, I consistently improved office efficiency and client satisfaction.

Overview

4
4
years of professional experience

Work History

Receptionist

Vetco Total Care Hospital
06.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved office organization with meticulous management of appointment scheduling and client databases.

Merchandiser

Home Depot
08.2021 - 06.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.

Education

High School Diploma -

Riverhead Highschool
Riverhead, NY
06.2019

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Customer/Client relations
  • Verbal and written communication
  • Scheduling appointments
  • Greeting and seating clients
  • Positive and professional
  • Customer service
  • Problem-solving
  • Basic math

Timeline

Receptionist

Vetco Total Care Hospital
06.2022 - Current

Merchandiser

Home Depot
08.2021 - 06.2022

High School Diploma -

Riverhead Highschool
Susan Ayala