Susan Ayala
Riverhead
Summary
Dynamic and detail-oriented professional with proven organizational skills and a strong background in customer service at Vetco Total Care Hospital. Expert in managing appointments and enhancing client relations, I effectively resolved customer issues while maintaining a welcoming environment. Proficient in cash handling and communication, I consistently improved office efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
Vetco Total Care Hospital
Riverhead, NY
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved office organization with meticulous management of appointment scheduling and client databases.
Merchandiser
Home Depot
Riverhead, NY
08.2021 - 06.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Education
High School Diploma -
Riverhead Highschool
Riverhead, NY06.2019
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Scheduling appointments
- Greeting and seating clients
- Positive and professional
- Customer service
- Problem-solving
- Basic math
Timeline
Receptionist
Vetco Total Care Hospital
06.2022 - Current
Merchandiser
Home Depot
08.2021 - 06.2022
High School Diploma -
Riverhead Highschool