Susan Badypour
Spring,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Conduent
06.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
E Anderson, LLC.
08.2010 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Cloud 10, Transcom
06.2009 - 12.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Associate of Arts - Business Management
Hill International
Virtual 07.2012
No Degree - Freshmen Courses
Lone Star College System
Houston, Tx01.2012
No Degree - Computer Courses
Video Technical Institute
Houston, TX08.1988
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Complaint Handling
Timeline
Customer Service Representative
Conduent
06.2020 - Current
Customer Service Representative
E Anderson, LLC.
08.2010 - 03.2021
Customer Service Representative
Cloud 10, Transcom
06.2009 - 12.2010
Associate of Arts - Business Management
Hill International
No Degree - Freshmen Courses
Lone Star College System
No Degree - Computer Courses
Video Technical Institute