Susan Beek
Luzerne,MI
Summary
Accomplished personal shopper with 5 years of experience in customer service, specializing in enhancing customer satisfaction and loyalty. Strives daily to ensure customers feel special and expertly taken care of—making them feel valued, not just like everyone else. Proud of relationships with returning customers and building connections with new ones. Implements strategies that significantly improve customer experience and operational efficiency, recognized for dedication to team and achieving top KPIs. Committed to delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Personal Shopper
Family fare
Grayling, MI
06.2021 - Current
- Delivered outstanding customer support by swiftly handling inquiries.
- Utilized comprehensive understanding of products to resolve customer issues.
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Elevated overall customer experience with new strategic implementations.
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores
- Led a team of five employees, providing guidance and support to ensure efficient operations
- Developed and implemented strategies to improve productivity and streamline processes
Education
High school diploma - undefined
Grayling, MI06.2021
Skills
- Communication skills
- Organizational Skills
- Customer service (5 years)
- Sales
- Cash Handling
- Retail sales
- Phone etiquette
- Customer service
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Critical thinking
- Active listening
- Organization and time management
Timeline
Personal Shopper
Family fare
06.2021 - Current