Susan Bennett
Nashville,TN
Summary
Relationship-driven hospitality professional with nearly 10 years of experience building customer loyalty in high-volume restaurants and bars. Extensive knowledge of beer, wine, and spirits with a proven ability to recommend products, increase sales, and develop lasting customer relationships. Highly organized, self-motivated, and eager to transition into outside sales representing premium beverage brands.
Overview
11
11
years of professional experience
Work History
Server
Morgan Wallen's This Bar
Nashville, Tennessee
02.2025 - Current
- Delivered exceptional service to guests in high-volume entertainment venue, enhancing guest experience. in one of Nashville's highest-volume entertainment venues.
- Executed large-scale banquets for over 1,000 guests, ensuring seamless operations. and private events serving 1,000+ guests, maintaining efficiency and professionalism in a fast-paced environment.
- Increased beverage sales through suggestive selling techniques and extensive product knowledge. through suggestive selling and product knowledge.
- Develop extensive knowledge of beer, wine, spirits, and featured brands to provide informed recommendations.
- Coordinated with bartenders and event staff to execute high-profile events.
Bartender/Server
M.L. Rose
01.2023 - 01.2025
- Managed high-volume beverage sales, ensuring exceptional customer service and satisfaction.
- Recommended premium beers, wines, and spirits tailored to guest preferences, resulting in increased sales.
- Built strong relationships with regular customers, fostering loyalty and encouraging repeat business.
- Achieved consistently high secret shopper scores for excellence in service delivery.
- Selected as certified server trainer, mentoring new employees on effective sales techniques.
Bartender/Server
Jonathan's Grille
01.2022 - 01.2023
- Provided personalized VIP service during corporate events and private parties, ensuring memorable experiences for guests.
- Highlighted featured beers, wines, cocktails, and seasonal offerings to enhance guest experience.
- Cultivated guest relationships through tailored beverage recommendations.
Bartender/Server
Sam's Place
01.2016 - 01.2020
- Achieved perfect secret shopper scores by consistently exceeding service standards.
- Increased beverage sales by providing tailored wine and liquor recommendations.
- Improved customer engagement by enhancing product knowledge across beer, wine, and spirits.
- Developed a loyal customer base through personalized, relationship-driven service.
Education
Father Ryan High School
Nashville01-2014
Skills
- Beverage expertise
- Upselling strategies
- Territory Sales
- Customer Retention
- Negotiation
- Time Management
- Presentation Skills
- Relationship Building
Timeline
Server
Morgan Wallen's This Bar
02.2025 - Current
Bartender/Server
M.L. Rose
01.2023 - 01.2025
Bartender/Server
Jonathan's Grille
01.2022 - 01.2023
Bartender/Server
Sam's Place
01.2016 - 01.2020
Father Ryan High School