Susan Blake
Bluffton,SC
Summary
Dedicated pet care professional with extensive experience in animal behavior and health monitoring, committed to ensuring the well-being of every animal. Proven track record in team collaboration and achieving results, complemented by a reliable and adaptable approach to challenges. Expertise includes animal welfare, bathing, medication administration, and client communication, fostering strong relationships with pet owners. Recognized for delivering compassionate care and demonstrating effective problem-solving skills in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Pet Care/Manager
Miss Sue’s Furry Friendships
Bluffton, SC
11.2025 - Current
- Provide compassionate in-home pet care for family-style care in a home environment, or within their own, familiar homecare. Multiple bathroom visits, walking, playtime or cuddling. Administer medications as directed, monitor health and behavior, and ensure pets receive safe, comfortable care in a home environment. Includes pet care for animals requiring special attention, including senior care and disabled pets. Maintain clear communication with pet owners, regarding daily routines, feedings schedules and pictures.
Medical Receptionist
Symbios Health
Hilton Head, SC
08.2023 - Current
- Manage daily front office operations of busy outpatient physical therapy office and lymphedema therapy office. Greeted, check in patients, verified insurance benefits and authorizations, scheduled evaluations and all follow up appointments, and maintained all electronic medical records and payments. Coordinated closely with practice physicians, therapists and therapy assistants and students to ensure smooth patient flow and timely documentation. Handled referral process, authorizations, co-pay collection and patient inquiries with professionalism and compassion.
- Work with breast cancer patients, pre and post surgical, ensuring and providing compassionate care for the patient and family members.
Medical Reception
Hope, Life Lymphedema & Rehabilitation Center
Hilton Head, SC
11.2022 - 04.2023
- Provide support to the clinical team in order to optimize the quality of patient care. Keep flow of clinic, assisting physical therapists in providing care to patients, ie: pump set up, prep supplies.
- Assist/observe patients perform prescribed therapeutic exercises and document patient response. Front office responsibilities include, as patient liaison, authorization of benefits, input intake paperwork into systems, such as, Athena, WebPT, email and scanning. Responsibilities include, answering and referring inquiries. Greetings, scheduling appointments, and maintaining patient records and accounts
Student Transportation
First Student
Derry, NH
09.2009 - 06.2022
- Facilitated timely transportation for students through effective collaboration with school district. Streamlined daily operations by enforcing safety protocols and maintaining comprehensive incident reports. Strengthened relationships with school districts, parents, and educational staff to improve overall service quality.
- Valid CDL License since 2009
Dog Walk/Pet Care
Elated Canine, LLC
Raymond, NH
01.2018 - 01.2021
- Achieved high levels of pet satisfaction through dog walking services that emphasized comfort and safety during 30-minute walks. Addressed a variety of client needs, including tailored attention and vacation care solutions. Provided pet photography services to capture memorable moments for clients.
Program Coordinator/Outreach
No. Suffolk Mental Health Assoc.
Haverhill, MA
09.1998 - 01.2003
- Individually supervise a caseload of up to 30 clients with severe mental illness. Implementing treatment goals, obtaining and filing all documentation, while preserving confidentiality related to client care.
Education
Bachelor of Science - Social Sciences, Social Work, Psychology
Westfield State University
Westfield, MA12-1995
Associate of Arts - Liberal Studies
Dean College
Franklin, MA05-1992
Skills
- Active listening
- Adjusts easily to change in workload
- Customer service skills, including traits like active listening and reading both verbal and non-verbal cues
- Excellent time management qualities and the capacity to achieve under new and stressful situations
- Committed to making a positive difference and empowering others
- Patience and tact
Timeline
Pet Care/Manager
Miss Sue’s Furry Friendships
11.2025 - Current
Medical Receptionist
Symbios Health
08.2023 - Current
Medical Reception
Hope, Life Lymphedema & Rehabilitation Center
11.2022 - 04.2023
Dog Walk/Pet Care
Elated Canine, LLC
01.2018 - 01.2021
Student Transportation
First Student
09.2009 - 06.2022
Program Coordinator/Outreach
No. Suffolk Mental Health Assoc.
09.1998 - 01.2003
Bachelor of Science - Social Sciences, Social Work, Psychology
Westfield State University
Associate of Arts - Liberal Studies
Dean College