Susan Bledsoe
Greenwood,SC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Strong leader with sound judgment, good planning abilities and interpersonal communication strengths which positively impacted the restaurant's success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
The Village Grill
08.2010 - Current
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including payroll, and vendor relations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Restaurant Manager
Cracker Barrel
11.2001 - 08.2010
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
Associate of Technology - Computer Technology
Piedmont Technical College
Greenwood, SCSkills
- Customer Relations
- Team Player
- Efficient multi-tasker
- Schedule Management
- P&L Management
- Account Management
- Deadline-oriented
- Verbal and written communication
Certification
Serve safe certified
Timeline
General Manager
The Village Grill
08.2010 - Current
Restaurant Manager
Cracker Barrel
11.2001 - 08.2010
Associate of Technology - Computer Technology
Piedmont Technical College