Susan Boyd
Frankfort,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Unemployment Tax Auditor
Commowealth of Kentucky
Bowling Green, KY
01.1998 - 03.2021
- Identified discrepancies in accounting records related to taxes owed or overpaid.
- Investigated potential non-compliance issues and recommended corrective action.
- Negotiated payment plans with delinquent taxpayers to resolve outstanding balances.
- Provided guidance on tax regulations and procedures to clients and colleagues.
- Researched complex tax issues using appropriate resources such as the Internal Revenue Code and other relevant materials.
- Evaluated taxpayer accounts to determine eligibility for specific deductions or credits.
- Advised clients on how to minimize their future tax liabilities through strategic planning techniques.
- Drafted correspondence outlining audit results and any necessary adjustments or corrections needed by the taxpayer.
- Maintained up-to-date knowledge of changing tax codes, policies, and regulations.
- Participated in meetings with taxpayers to discuss proposed assessments or other matters.
- Organized files containing documents related to individual cases under audit.
- Monitored deadlines associated with filing extensions, appeals, payments.
- Compiled detailed reports of audit findings to discuss with supervisor.
- Created affidavits to certify delinquent accounts for collection or correction from proper authority.
- Testified at tax hearings to give testimony regarding audit work performed.
- Delivered superior level of customer service to small business clients.
Education
BBA - Business Administration With An Emphasis in Acct
Eastern Kentucky University
Richmond, KY07-1997
Skills
- Basic Math
- Organization and Time Management
- Training & Development
- Customer Relations
- Project Planning
- Task Prioritization
- Microsoft Word
- Data Entry
- Decision-Making
- Calm Under Pressure
- Collaboration
- Attention to Detail
Certification
- CPA License from 2002 - 2012
Timeline
Unemployment Tax Auditor
Commowealth of Kentucky
01.1998 - 03.2021
BBA - Business Administration With An Emphasis in Acct
Eastern Kentucky University
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