Susan Brunke
Sarasota,FL
Summary
Resourceful Housing Specialist possessing excellent communication, organizational and multitasking abilities. Detail-oriented worker with knowledge of rental applications and regulations. Well-versed in leasing rental agreements, tenant selection and file maintenance. Offering 21 years of hands-on experience. Collaborative and diligent individual proficient in SACS and PHA Web.
Overview
21
21
years of professional experience
Work History
HCV Housing Specialist
Sarasota Housing Authority
Sarasota, FL
11.2020 - Current
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Assisted applicants in filling out housing applications and verifying assets.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Tracked and monitored rental payments for 385 clients using PHA Web.
- Calculated tenant rent amounts to prepare leases and contracts.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
HCV Housing Specialist
Housing Authority Of The City Of Fort Myers
Fort Myers, FL
09.2015 - 10.2020
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Assisted applicants in filling out housing applications and verifying assets.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Tracked and monitored rental payments for 350 clients using SACS.
- Calculated tenant rent amounts to prepare leases and contracts.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Detailed program operations and participant activities with comprehensive recordkeeping.
HCV Housing Specialist
City Of Kenosha Housing Authority
Kenosha, WI
12.2000 - 09.2015
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
Education
Bachelor of Arts - English
Ripon College
Ripon, WI05.1985
Skills
- Client and Family Interviews
- Relationship Building
- Case Management
- Attention to Detail
- Customer Service
- Government Subsidy Programs
- Problem Solving
- Maintaining Client Records
- Eligibility Requirements
- Data Confidentiality
Timeline
HCV Housing Specialist
Sarasota Housing Authority
11.2020 - Current
HCV Housing Specialist
Housing Authority Of The City Of Fort Myers
09.2015 - 10.2020
HCV Housing Specialist
City Of Kenosha Housing Authority
12.2000 - 09.2015
Bachelor of Arts - English
Ripon College