Susan Burns
Crestwood,US
Summary
Proven problem-solver and customer service expert, I excel in communication, as demonstrated at Avoca where I significantly enhanced customer satisfaction. Skilled in data entry and people skills, my ability to quickly adapt and resolve conflicts stands out. My background reflects a blend of hard and soft skills critical for team environments.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Avoca
03.2018 - 07.2023
- Resolved customer complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns.
PCTA
Kaleidoscope
01.2008 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Fern Creek High School
Louisville, KY07.1975
Skills
- Customer Service
- Data Entry
- Problem-solving abilities
Timeline
Customer Service Representative
Avoca
03.2018 - 07.2023
PCTA
Kaleidoscope
01.2008 - 01.2018
High School Diploma -
Fern Creek High School
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