Susan Bustraan
Ormond Beach,FL
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 30 plus years of extensive leadership experience. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
39
39
years of professional experience
Work History
Team Leader Manager/Lead Merchandiser
Buc-ee's
Daytona Beach, FL
01.2020 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training and development.
- Distributed schedules containing game and practice dates and locations to league officials and press.
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention 85%
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Arranged consistent shelves, bins and racks at numerous locations by following established planograms.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Front End Coordinater
Publix Grocery Store
Daytona Beach, FL
10.2018 - 01.2020
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Maintained transaction security by verifying payment cards against identification.
Lead Visual Merchandiser/ Owner
Sisters Decor And More
Daytona Beach, FL
05.2012 - 10.2018
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Fresh Food Manager
Winn-Dixie Stores Inc.
Ormond Beach, FL
02.2015 - 01.2018
- Purchased new inventory according to expected regular and holiday demand.
- Maintained compliance with health code standards.
- Trained and led team of 6 department team members.
- Completed cycle counts and monthly inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Determined and implemented appropriate productivity, quality and service goals.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Owner/Operator
Continental Landscaping
Crete, IL
02.1992 - 01.2008
Floral Department Manager /Front End Coordinator/Customer Service Representative
Publix
Margate, FL
06.1982 - 01.1992
Education
Associate of Arts - General Studies
Broward College
Fort Lauderdale, FL05.1989
High School Diploma -
J.P. TARAVELLA HIGH SCHOOL
Coral Springs, FL06.1986
Skills
- Maintaining Clean Work Areas
- Managing Production Teams
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Quality Assurance Training
- Team Management Understanding
- Identifying Opportunities
- Scheduling and Coordinating
Timeline
Team Leader Manager/Lead Merchandiser
Buc-ee's
01.2020 - Current
Front End Coordinater
Publix Grocery Store
10.2018 - 01.2020
Fresh Food Manager
Winn-Dixie Stores Inc.
02.2015 - 01.2018
Lead Visual Merchandiser/ Owner
Sisters Decor And More
05.2012 - 10.2018
Owner/Operator
Continental Landscaping
02.1992 - 01.2008
Floral Department Manager /Front End Coordinator/Customer Service Representative
Publix
06.1982 - 01.1992
Associate of Arts - General Studies
Broward College
High School Diploma -
J.P. TARAVELLA HIGH SCHOOL