OLGA HERNANDEZ
Donna,Texas
Summary
Dynamic and experienced professional with solid background in retail and customer service industries. Adept at managing, training and developing staff to ensure a high-quality customer experience. Demonstrated ability to develop and implement effective sales strategies and promotions. Innovative and hardworking individual with experience in sales and customer service. Proven track record for driving sales, exceeding goals, and building relationships with customers. Highly organized, with strong communication and problem-solving skills to motivate and lead sales teams to success.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Territory Sales Leader Merchandiser
Anderson Merchandisers
Alamo, Texas
07.2009 - 04.2026
- Implemented innovative approaches for managing customer accounts effectively.
- Evaluated team performance metrics regularly in order to identify strengths and weaknesses.
- Developed effective communication plans between sales teams and customers.
- Built strong relationships with key stakeholders across all levels of the organization.
- Kept merchandise filled to appropriate levels on sales floor.
- Established long-term relationships with key customers by providing exceptional service.
- Followed merchandising guidelines to present visually appealing displays.
- Collaborated with team members to ensure timely completion of tasks and projects.
- Led sales teams to achieve targets and drive revenue growth.
- Trained and mentored new sales staff on company procedures.
- Collaborated with marketing teams to enhance promotional strategies.
- Established relationships with key clients to foster loyalty and retention.
Teller Associate
IBC Bank
Weslaco, Texas
05.2007 - 03.2009
- Leveraged exceptional organizational skills to maintain an orderly work environment.
- Accurately processed checks for cashing according to established guidelines and procedures.
- Built strong relationships with clients by consistently delivering superior quality service.
- Utilized comprehensive understanding of basic banking principles to answer questions from customers.
- Compiled detailed reports on all cash transactions while ensuring accuracy of data entry.
- Excelled in providing excellent customer service by efficiently processing deposits, withdrawals, transfers, loan payments, and other financial transactions.
- Efficiently operated various types of office equipment such as computers, printers, photocopiers.
- Demonstrated ability to accurately handle cash transactions and balance daily work.
- Implemented effective strategies for resolving customer complaints in a timely manner.
- Ensured confidentiality of sensitive client information during all interactions with customers.
- Maximized sales opportunities through proactively identifying customer needs and offering appropriate solutions.
- Performed daily reconciliation of teller drawers to guarantee accuracy of funds availability.
- Proficiently managed incoming and outgoing calls with customers regarding account information or inquiries.
Store Manager
United Fashion Of Texas (Melrose)
Weslaco, Texas
06.2000 - 03.2007
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Solved problems and resolved conflicts for team members and customers.
- Implemented loss prevention strategies, alleviating shrink.
- Interviewed and hired prospective employees according to team needs.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Tracked store inventory and ordered new products to prevent shortages.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Stocked and organized products in storage spaces and retail shelves.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
Education
High School Diploma -
Donna High School
Donna, Texas 09.1997 - 05.2000
Skills
- Store Layouts
- Freight Processing
- Stock Replenishment
- Special Assignments
- Maintaining Clean Work Areas
- Smart Goals
- Employee Motivation
- Relationship Management
- Merchandising Proficiency
- Visual merchandising
- Territory planning
- Team leadership
- Product knowledge
- Training and development
Languages
Spanish, Advanced
Personal Information
Title: TERRITORY SALES LEADER
Timeline
Territory Sales Leader Merchandiser
Anderson Merchandisers
07.2009 - 04.2026
Teller Associate
IBC Bank
05.2007 - 03.2009
Store Manager
United Fashion Of Texas (Melrose)
06.2000 - 03.2007
High School Diploma -
Donna High School
09.1997 - 05.2000