Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Gooch

Federal Way,WA

Summary

Accomplished Shift Supervisor in staff management and customer service management. Excelled in employee training, fostering a team-oriented environment, and enhancing customer satisfaction through creative problem-solving. Demonstrated expertise in cash handling and maintaining workplace safety, significantly reducing discrepancies and complaints.

Overview

13
13
years of professional experience

Work History

Shift Supervisor

Starbucks
05.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Cashier Team Lead

Boston Market
12.2014 - 01.2024
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.

Barista

Starbucks
09.2022 - 07.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Daycare Worker

In Home Day Care
03.2012 - 12.2014
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Introduced children to educational games and activities to boost learning.
  • Developed age-appropriate activities and crafts to engage children.

Education

GED -

Lake Washington Tech
Kirkland, WA

Skills

    Employee Training

    Workplace Safety

    Staff Management

    Customer-Oriented

    Cash handling expertise

    Problem-Solving

    Team Leadership

    Team Supervision

    Positive Attitude

    Decision-making capabilities

    Creative Problem-Solving

    Customer Service Management

Timeline

Shift Supervisor

Starbucks
05.2024 - Current

Barista

Starbucks
09.2022 - 07.2023

Cashier Team Lead

Boston Market
12.2014 - 01.2024

Daycare Worker

In Home Day Care
03.2012 - 12.2014

GED -

Lake Washington Tech

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Nicole Gooch