Susan Carney
Jacksonville,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Optigen
Jacksonville, FL
11.2022 - 04.2026
- Resolved customer inquiries regarding healthcare services and insurance coverage efficiently.
- Coordinated distribution of CPAP, APAP, and ASV machines and supplies to all military branches, ensuring operational readiness.
- Responded to inbound calls, delivering comprehensive assistance to patients on supply orders and resolving insurance-related issues.
Licensed Certified Nursing Assistant
Self Employed Services
Jacksonville, FL
02.2011 - 06.2020
- Provided personalized care to clients, ensuring comfort and safety during daily activities.
- Assisted with medication administration and monitored patient responses effectively.
- Developed individualized care plans based on patient needs and preferences.
- Collaborated with families to address concerns and improve patient care outcomes.
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
Optometric Technician
Val-U-Vision
Orange Park, FL
05.2009 - 04.2010
- Executed pretest procedures to enhance data collection prior to examinations.
- Achieved seamless patient scheduling that improved overall office efficiency. Streamlined patient flow management to enhance service delivery. Communicated delays promptly, resulting in improved patient experience.
- Demonstrated effective contact lens insertion and removal methods while emphasizing essential lens care guidelines.
- Maintained electronic medical records by inputting patient information and exam findings, enhancing overall data integrity.
- Collaborated with ophthalmic companies to optimize inventory management and enhance operational efficiency.
- Executed patient dilation and medication administration tasks in accordance with optometrist instructions.
Call Center Agent, Inbound Sales
AT&T Call Center
Jacksonville, FL
11.2007 - 05.2008
- Executed account access procedures and organized user data within database to enhance data integrity.
- Assessed customer information to identify issues and formulate effective solutions.
- Ensured compliance with company policies and scripts to consistently meet call-time and quality standards.
Licensed Neuromuscular Massage Therapy
Absolute Medical Clinic
Jacksonville, FL
05.2004 - 03.2007
- Executed a variety of massage therapy techniques to address individual client needs and promote relaxation.
- Managed appointment bookings to optimize client flow. Oversaw phone communications to enhance client engagement. Facilitated client interactions through professional greetings. Administered payment processing and maintained accurate service records.
- Managed client treatment records and crafted tailored long-term care programs to enhance customer retention.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Licensed CNA (Currently Inactive) - Certified Nursing Asst
Perfect C.N.A Training Academy
Jacksonville, FL05-2011
License (Currently Inactive) - Massage Therapy
Southeastern School of Neuromuscular And Massage T
Jacksonville, FL09-2001
Bachelor of Arts - Philosophy And Religious Studies
Kent State University
Kent, OH05-1982
Skills
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Outlook/Teams
- ABA
- AS400
- AVAYA
- Microsoft Excel
- Professional telephone demeanor
Timeline
Customer Service Representative
Optigen
11.2022 - 04.2026
Licensed Certified Nursing Assistant
Self Employed Services
02.2011 - 06.2020
Optometric Technician
Val-U-Vision
05.2009 - 04.2010
Call Center Agent, Inbound Sales
AT&T Call Center
11.2007 - 05.2008
Licensed Neuromuscular Massage Therapy
Absolute Medical Clinic
05.2004 - 03.2007
Bachelor of Arts - Philosophy And Religious Studies
Kent State University
Licensed CNA (Currently Inactive) - Certified Nursing Asst
Perfect C.N.A Training Academy
License (Currently Inactive) - Massage Therapy
Southeastern School of Neuromuscular And Massage T