Susan Chwiecko
North Port,United States
Summary
Results-oriented Store Manager offering over 20+ years of experience in retail operations, customer service, team leadership and profitability strategies. Self motivated and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages a team of store associates and assistant managers.
Overview
31
31
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
Sarasota, FL
08.2023 - Current
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Manager
Bed Bath & Beyond
Sarasota, FL
11.2003 - 07.2023
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Ensured customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Area Manager/Seasonal Store Coordinator
San Francisco Music Box Co.
Buffalo, NY
10.1992 - 08.2003
- Recruited and developed multi-store personnel of 10-75 employees.
- Increased home store sales and profitability by double digits, for 5 consecutive years.
- Managed all controllable expenses of the seasonal district and home store, including payroll, supplies, inventory and utilities.
Education
Associate of Science -
Genesee Community College
Batavia, NYSkills
- Team Building and Leadership
- Customer Service Management
- Store Operations Oversight
- Problem Anticipation and Resolution
- Process Improvements
- Management Team Building
- Employee Supervision and Motivation
- Payroll Management
- Inventory Management
- Staff Development
- Verbal and Written Communication
Timeline
Store Manager
JOANN Fabrics and Crafts
08.2023 - Current
Store Manager
Bed Bath & Beyond
11.2003 - 07.2023
Area Manager/Seasonal Store Coordinator
San Francisco Music Box Co.
10.1992 - 08.2003
Associate of Science -
Genesee Community College
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