Susan Collins
Bluffton,South Carolina
Summary
Certified Ophthalmic Technician in patient care and assisting doctors during exams. Certified Ophthalmic surgical assistant in refractive surgery and many ophthalmic surgical procedures. Skilled in ophthalmic instruments and equipment. Knowledgeable in eye anatomy and physiology along with diseases and treatment. Study Coordinator in FDA clinical study, experienced in EDC, starting up study, maintaining records and submitting all data. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Detail-oriented Certified Ophthalmic Technician offering 21 years of healthcare experience and passion for delivering quality care. Builds rapport with patients and explains procedures and treatments in easy-to-understand terminology.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Technician
Herschel Lasik
Winter Park, FL
07.2022 - Current
- Coordinated scheduling of appointments between patients and physicians for surgery, consults, and all follow ups.
- Explained procedures in easy-to-understand terminology to patients and their families and emailed all instructions.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Counseled patients in surgery and treatment plans and guided the patient on choosing the best lens for their prescription and needs.
- Scheduled all surgical patients in the Operating Room and coordinated with the surgery center.
- Ordered all lenses including premium cataract lenses and EVO ICLs
- Wrote all surgery orders and sent to the surgery center
- Entered all surgeries in Advanced MD with all CPT codes and diagnosis
- Called and verified all insurance eligibility and benefits
- Got pre-authorization and PCP referrals for surgical procedures
- Scheduled all new patients
- Counseled surgery patients for cataract, ICL, Corneal transplants, Corneal Crosslinking, LASIK, YAG lasers and refractive lens exchanges
- Created spreadsheets to track patients and marketing status
- Tracked data on cost analysis of surgeries
- Obtain medical clearance on patients
- Scanned documents in to EMR
- Communicated pre and post op instructions to patients via phone or email
- Created spreadsheet for surgery patients with type of procedure, which eye, lens power and type of lens needed.
- Communicated with the office staff and Doctor regarding all patients to obtain timely patient care.
- While working remote communicated multiple times with staff and physician to always stay on top of job priorities.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Entered information into system to update status reports.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Provided patient education and answered questions regarding the surgery process.
- Checked patient insurance and collected pre-authorizations from providers.
- Distributed treatment and procedural information to patients.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Monitored and updated patient records in the electronic medical record system.
- Verified accuracy of billing information prior to submitting claims.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Stay at Home Mom
Stay At Home Mom
Bluffton, SC
05.2022 - Current
- Stay at home mom for the summer taking care of two boys, one of which is non-verbal autistic
- Transport him to and from all therapies and doctors appointments
- Keep an up to date schedule and calendar for both boys.
Teacher Assistant
Sonshine Preschool
Bluffton, SC
08.2021 - 05.2022
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
- Provided one-on-one and group-based learning support to maintain student progress and development
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
Stay at Home Mom
Stay At Home Mom
Bluffton, SC
11.2017 - 08.2021
- Stay at home mom to two boys, one who is non-verbal and autistic
- Monthly ABA parent training
- Virtual Schooling due to COVID
- Transporting son to and from therapy and all doctors appointments
- Attending all IEP meetings at school.
Certified Ophthalmic Technician and Surgical Asst.
Naval Hospital Camp Lejeune
Marine Corps Base Camp Lejeune, NC
09.2009 - 10.2017
- Assist physicians with the surgical caseload, working as an integral part of the refractive surgery team and main operating room team, assisting in all types of refractive surgical procedures estimated at over 2300 eyes per year
- OSA duties include set up, circulation, and performance of cataract surgery, ICL surgery, facial plastic surgery, glaucoma surgery, strabismus surgery, trauma surgery, and pterygium surgery
- Set up and operate the cataract surgery machine during the procedure
- Pass instruments and assemble surgical instruments, and prepare the operating room for the next case
- Assist with direct patient care, topical anesthesia, sterile preparation, and patient positioning
- Perform clinical and surgical support procedures including basic visual acuity tests for distance, near, and pinhole vision, color vision, low contrast visual acuity, contrast sensitivity testing, lensometry, autorefraction, and autokeratometry
- Perform manifest and cycloplegic refraction using a phoropter
- Perform visual field testing, capture and assess corneal topography on multiple platforms, and corneal endothelial cell analysis
- Capture wavefront analysis on multiple aberometer platforms
- Used Slit lamp to examine patients' cornea, lens, and anterior chambers
- Perform glare testing, A and B scanning, IOL master, ocular ultrasound, ultrasonic corneal pachymetry, applanation tonometry, ocular coherence tomography imaging, retinal nerve fiber layer imaging and analysis
- Check pupils for APD prior to dilation
- Administer Ophthalmic medications and pharmacologic pupil dilation
- Perform muscle testing-cover and uncover, cross cover
- Check vitals such as Blood pressure and Pulse
- Contact lens application and removal
- Perform Ophthalmic photography including fundus, anterior segment, and intravenous fluorescein angiography
- Provides pre- and postoperative care including surgical prepping of patients, preparing patients for corneal marking, flap lifts, dilation, constriction, postoperative care, slit lamp examination, and reinforcement of patient education
- Operates and maintains certification of INTRALASE femtosecond laser, ALCON FS200 femtosecond laser, VISX Star S4 excimer laser, ALCON EX500 excimer laser, and VISX Wavescan and Idesign
- Assist with and sets up Zeiss YAG laser and ARGON laser
- MOR scheduler-schedules patients in S3 for surgery, schedules preop with surgeon and anesthesia, and schedules all post ops
- Maintains OR schedule in Microsoft Excel for surgeons to review
- Floor Supervisor of 5 technicians and 5 active duty members
- Makes clinic schedule for the next week with job duties listed
- Study Coordinator for FDA clinical study-schedule patients for pre-screening, performs questionnaires and informed consent when enrolling patients in the study, maintains all study records, prepares study records, finalize all study records prior to sending for EDC input, schedules all study follow-up appointments and logs all appointments and contact with the patient in Microsoft Excel
- As a study coordinator, I keep and maintain all documents pertaining to the study in an Investigator Site Binder including CRADA, IRB, Protocol, emails, packing slips, and enrollment log
- Triaged phone calls from patients and outside contacts and handled in order of importance
- Used Lensometer to measure and record lens power of existing prescriptive spectacles
- Admin work such as scheduling patients, pulling and filing charts, scanning exam sheets into the computer.
Certified Ophthalmic Assistant
Coastal Eye Clinic
New Bern, NC
07.2003 - 08.2009
- Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues
- Administered ophthalmic drops and ointments, focusing on patient comfort
- Operated and maintained ophthalmic equipment in alignment with safety procedures
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Measured intraocular pressure using Goldman and Tonopen tonometry process
- Applied eye medications and drops to dilate pupils in preparation for examinations
- Triaged phone calls from patients and outside contacts and handled in order of importance
- Measured and recorded visual acuity and color vision testing
- Used Lensometer to measure and record lens power of existing prescriptive spectacles
- Conducted Goldman and Humphrey Visual Field Testing as part of the overall vision evaluation
- Instructed the patient in the care of use of various types of contact lenses, demonstrating insertion, removal, and cleaning
- Instilled anesthetic drops and assisted in laser treatments and minor procedures
- Performed lensometry and sit-lamp examinations
- Conducted corneal pachymetry as screening for Keratoconus, LRI surgery, and glaucoma
- Measured corneal curvature using a keratometer to determine the axis and extent of astigmatism
- Primary Technician for Corneal Specialist
- Worked alongside retina specialist from UNC, working up patients, OCTs, photography, fluorescein angiograms, and setting up for injections
- Refracting patients and over refracting of contacts-distance and near vision fundus and disc photography
- Suture removals for blepharoplasties, cataract surgery, and DSEK
- Assisted in minor surgeries such as I&D chalazion, cyst biopsies, mohs reconstruction, blepharoplasty upper and lower, ptosis repair, and temporal artery biopsy.
Paraoptometric Assistant
Optometric Eye Care Center
Greenville, NC
12.2001 - 07.2003
- Conducted pretest procedures to gather data before the exam and make eye appointments more efficient and productive
- Input patient information and exam findings into the electronic medical records system to facilitate accurate record-keeping
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses
- Coordinated patient scheduling, monitored patient flow throughout the office, and properly communicated delays
- Instructed patients on contact lens insertion and removal and lens care guidelines
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions
- Acquainted patients with procedures and explained the purpose of testing to establish consent
- Performed ancillary testing when ordered by an optometrist and thoroughly explained procedures to patients
- Collaborated with optometry staff to reach individual and team goals
- Assisted with dilating patients or using eye medications when directed by an optometrist
- Directed patients to exam rooms for initial evaluations and intake to aid physicians with carrying out efficient appointments
- Cleaned or sterilized ophthalmic or surgical instruments
- Assessed patients for eye issues and checked visual acuity, color plates, and papillary function
- Identified issues during the preliminary exam and addressed concerns with the physician
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies
- Called patients to inquire about post-operative status or recovery.
Education
High School Diploma -
West Craven High School
06.2000
Skills
- Patient Care
- Refracting distance and near lensometry
- Tonometry
- Photography-Fundus and disc, Slit lamp, IVFA IOL master, Lenstar, A and B scan
- Refractive testing
- Visual Field and OCT Slit lamp exams
- Konan
- Study Coordinator
- MOR scheduler Floor Supervisor
- Refractive surgery laser and scrub technician Assisting in Main OR surgical procedures
- VISX and Intralase operator
- Microsoft Excel
- Microsoft Word EDC data input COT
- OSA
- CPR certified
- Insurance Verification
- Appointment Scheduling
- Refractometry
- HIPAA Compliance
- Minor Surgery Assistance
- Appointment Management
- Electronic Health Records Management
- Medication Administration
- Patient Relations
Certification
- COT, 6/2016, Current
- CPR, 8/2021
- OSA, 6/2016, 6/2022
- COA, 10/2005, 7/2013
- CPOA, 2002, 2005
- VISX operator
- Wavescan Operator
- IntraLase Operator
- Idesign Operator
- GCP
- Alcon EX500 Operator
- Alcon FS200 Operator
References
- Dr. Hunter Stolldorf, MD, Horizon Eye Care, Mooresville, NC, 757-477-0760
- Dr. Brian Siegel, OD, Naval Medical Center Camp Lejeune, Camp Lejeune, NC, 910-340-8701
- Michelle McLellan, COT, CRA, Glaukous, 910-382-3177
Timeline
Certified Ophthalmic Technician
Herschel Lasik
07.2022 - Current
Stay at Home Mom
Stay At Home Mom
05.2022 - Current
Teacher Assistant
Sonshine Preschool
08.2021 - 05.2022
Stay at Home Mom
Stay At Home Mom
11.2017 - 08.2021
Certified Ophthalmic Technician and Surgical Asst.
Naval Hospital Camp Lejeune
09.2009 - 10.2017
Certified Ophthalmic Assistant
Coastal Eye Clinic
07.2003 - 08.2009
Paraoptometric Assistant
Optometric Eye Care Center
12.2001 - 07.2003
High School Diploma -
West Craven High School