Job Search Status
Open to workDesired Job Title
Senior Project ManagerProject ManagerLoan OfficerWork Type
Contract WorkFull TimeLocation Preference
RemoteHybridLocation: Portsmouth, United States, USProvidence, RI
Open to relocation: No
Open To Work
Susan Dame
Portsmouth,United States
Work Preference
Summary
Strategic Project Manager with 12+ years of experience delivering innovative mortgage solutions that improve efficiency, profitability, and customer experience. Proven success leading cross-functional teams through full product lifecycles — from concept to launch — driving adoption, operational alignment, and revenue growth. Passionate about transforming business vision into scalable, data-driven products.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Senior Project Manager
Novaprime
Miami, FL
12.2025 - 06.2026
- Managed day-to-day execution of a 4-month customer pilot with a top national mortgage lender, serving as the primary liaison between internal teams and the client to ensure seamless communication and alignment throughout.
- Drove a 67% reduction in file processing time (from ~45 minutes to ~15 minutes per file) by coordinating cross-functional engineering and development teams to deliver and refine the technology solution.
- Managed end-to-end pilot execution for a post-close government insuring team, overseeing stakeholder communication, issue resolution, and delivery milestones across a 5-person client team.
- Developed and implemented project management frameworks to enhance operational efficiency and establish performance metrics for evaluating pilot success.
- Maintained transparency and alignment with leadership and client stakeholders throughout project execution, adapting quickly to challenges without compromising objectives.
Project Manager
Embrace Home Loans
Middletown, Rhode Island
08.2018 - 07.2025
- Served in both product and operations leadership roles during tenure, including managing processing teams during the COVID-era refinance surge to support increased production.
- Primary owner of new product initiatives from concept to launch, ensuring solutions aligned with customer needs, regulatory requirements and business objectives.
- Led end-to-end product development for 30+ financial solutions, from concept validation and stakeholder alignment to launch and adoption, driving measurable revenue growth.
- Founded and scaled the company’s Broker Division, leading concept development, stakeholder buy-in, and launch. Drove $30M in loan volume in the first year and positioned the channel to double production in year two, despite a down market.
- Developed and executed go-to-market strategies to drive adoption of new financial products, using performance data to identify trends and inform future enhancements.
- Led cross-department collaboration with sales, operations, marketing, compliance, and IT to define product strategy, launch timelines, and enablement resources.
- Managed the full product integration lifecycle for Optimal Blue — from vendor evaluation and technical implementation to internal adoption and training — improving pricing accuracy and efficiency.
- Partnered with technology teams to translate business requirements into system functionality, advancing both product innovation and operational efficiency.
Loan Officer
Embrace Home Loans
Middletown, Rhode Island
07.2013 - 08.2018
- Guided clients through mortgage options, achieving high satisfaction rates and fostering lasting relationships.
- Evaluated credit histories to determine loan eligibility, facilitating informed decisions and enhancing approval rates.
- Partnered with real estate agents to streamline loan processes, resulting in faster closings and improved client experiences.
- Managed documentation and compliance for loan applications, ensuring accuracy and reducing processing delays.
- Provided personalized support to clients throughout the loan process, enhancing trust and promoting repeat business.
- Streamlined loan processing workflows, reducing average closing times and enhancing client satisfaction through prompt service delivery.
- Fostered strong client relationships by providing personalized guidance, ensuring clients felt informed and valued throughout their mortgage journey.
- Conducted thorough assessments of client financial profiles, leading to informed lending decisions and improved loan approval rates.
- Partnered with cross-functional teams to enhance the loan application process, resulting in a measurable increase in efficiency and client trust.
Education
Bachelors - Communication
University of Rhode Island
Kingston, Rhode Island12-2011
Skills
Project Management Customer Engagement Cross-Functional Collaboration Strategic Planning Product Lifecycle Management Go-to-Market Strategy Release Planning Process Mapping Data-Driven Decision Making Requirements Gathering Mentoring & Training Kanban DevOps Mural Microsoft Teams
Certification
- SCRUM MASTER Agile Inc Jun 2022
- DESIGN THINKING CERTIFICATE Bryant University Jul 2018
Timeline
Senior Project Manager
Novaprime
12.2025 - 06.2026
Project Manager
Embrace Home Loans
08.2018 - 07.2025
Loan Officer
Embrace Home Loans
07.2013 - 08.2018
Bachelors - Communication
University of Rhode Island
Tools
Microsoft suite, Azure DevOps, Jira, Notion, Linear, Mural, Figma, Confluence, Slack