Susan Deal
General Manager
Calabash,NC
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 7 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
14
14
years of professional experience
Work History
Owner
Deals Cleaning Service
03.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
General Manager
Wendy's
05.2016 - 04.2019
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
General Manager
Bojangles' Restaurants
05.2014 - 12.2017
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
General Manager
Circle K
05.2014 - 12.2016
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Executive Manager
Mastercorp
05.2012 - 12.2014
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
High School Diploma - Management
06.1983
Skills
Business management
Accomplishments
- Achieved goals by completing team building with accuracy and efficiency.
- Achieved trust through effectively helping with all day to day tasks.
- Documented and resolved many disciplinary occurrences which led to making better and loyal workers.
- Supervised teams that ranges to 12-65 staff members.
Timeline
Owner - Deals Cleaning Service
03.2019 - Current
General Manager - Wendy's
05.2016 - 04.2019
General Manager - Bojangles' Restaurants
05.2014 - 12.2017
General Manager - Circle K
05.2014 - 12.2016
Executive Manager - Mastercorp
05.2012 - 12.2014
Maiden High School - High School Diploma, Management