Susan DeAndrea
Ledyard
Summary
Dynamic professional with a proven track record at Independence Physical Therapy, adept in document management and fostering team collaboration. Excelled in enhancing customer satisfaction and streamlining data entry processes, achieving a significant improvement in office efficiency. Demonstrates exceptional organization skills and attention to detail, ensuring high standards of accuracy and confidentiality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist/Billing Assistant
Independence Physical Therapy
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Updated client account information to ensure accuracy in billing.
Clerk/Cashier
CVS Pharmacy
10.2015 - Current
- Handled customer complaints and resolved issues to maintain satisfaction.
- Organized merchandise on sales floor to ensure a tidy and welcoming environment.
- Stocked shelves and ensured products were readily available for customers.
- Processed customer transactions at the cash register with accuracy and care.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Document Scanning Specialist
Iron Mountain
01.2023 - 09.2023
- Conducted quality checks on scanned images for accuracy and clarity, ensuring high standards for digital archives.
- Improved access to information with efficient scanning and archiving processes.
- Scanned and digitized paper records for better document management and preservation.
- Prepared documents for scanning by removing staples, paper clips, and other obstructions that could damage equipment or impede operations.
- Exceeded daily quotas consistently by adopting efficient workflows and multitasking capabilities.
- Scanned and securely shipped hard copy reproduction to clients and stored soft copy on secure server for future retrieval.
Administrative Assistant
Connecticut GI, PC
11.2018 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
Paraprofessional
Ledyard Board Of Education
11.2007 - 10.2018
- Collaborated with teachers to implement classroom strategies, improving student behavior and engagement.
- Assisted students in understanding lessons by providing one-on-one support and clarification.
- Supported students with diverse learning needs by adapting instructional materials and techniques.
- Fostered a positive learning environment with engaging activities that encouraged student participation.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Education
No Degree - Social Work
York University
Toronto, ONSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Document management
- Attention to detail
- Data inputting
- Team collaboration
- Documentation
Certification
CPC-A
Languages
Portuguese
Professional Working
Timeline
Receptionist/Billing Assistant
Independence Physical Therapy
10.2023 - Current
Document Scanning Specialist
Iron Mountain
01.2023 - 09.2023
Administrative Assistant
Connecticut GI, PC
11.2018 - 10.2022
Clerk/Cashier
CVS Pharmacy
10.2015 - Current
Paraprofessional
Ledyard Board Of Education
11.2007 - 10.2018
No Degree - Social Work
York University
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