Susan DeMichelle

• Operated cash register and processed customer transactions, ensuring a smooth checkout experience.
• Managed cash drawer, maintaining accurate cash balance during all transactions.
• Assisted customers with product inquiries, delivering exceptional service to enhance customer satisfaction.
• Collaborated with team members to ensure a clean and organized checkout area.

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• Transcribed legal proceedings accurately and efficiently for court documentation.
• Conducted interviews with clients and witnesses for deposition transcripts.
• Collaborated with attorneys to clarify deposition details and terminology.
• Coordinated with attorneys and clients to schedule deposition sessions effectively.
• Managed scheduling of depositions to meet client needs and deadlines.
• Reviewed transcripts for accuracy and completeness before delivery.
• Reviewed transcripts for clarity and corrected errors before final submission.
• Maintained confidentiality of sensitive legal information throughout processes.
• Maintained confidentiality of sensitive information during transcription processes.
• Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
• Provided technical assistance to court reporters and attorneys during deposition proceedings.
• Transcribed video recordings into text format when requested by attorneys.
• Transcribed audio recordings of interviews, lectures, and other materials accurately and efficiently.
• Creates DVDs or CDs of recordings upon request from attorneys or court reporter.
• Communicates effectively with clients about their needs and expectations for the project.
• Demonstrated excellent listening skills to ensure accurate transcription of audio recordings.
• Communicated effectively with legal teams regarding technical requirements and procedures.
• Communicated effectively with clients to confirm transcription requirements and deadlines.
• Communicate effectively with clients about their needs and expectations for the project.
• Adapted to various audio formats and accents for precise transcription delivery.
• Assisted in training new reporters on procedures and best practices.
• Collaborated with team members to ensure timely completion of transcription projects.
• Organized and labeled transcribed documents for easy retrieval and reference.
• Organized and archived all transcribed documents according to established guidelines.
• Adhered strictly to deadlines set by clients.
• Managed transcription workflow to meet tight deadlines without compromising quality.
• Proofread documents prior to submission for accuracy and completeness.
• Edited transcripts for grammar, punctuation, syntax, clarity, accuracy, and readability.
• Identified mistakes in reports, checking with doctors to obtain correct information.
• Researched unfamiliar terminology encountered during the transcription process to ensure accuracy.
• Monitored audio quality and requested clarifications or repeats when necessary.
• Logged hours and transcription pages completed for billing and productivity tracking.
• Maintained a high typing speed with minimal errors to maximize productivity.
• Utilized foot pedals and other transcription equipment to control audio playback.
• Managed transcription workflow to meet tight deadlines without compromising quality.
• Monitored audio quality and requested clarifications or repeats when necessary.