Summary
Overview
Work History
Education
Skills
Notary Public
Timeline
Generic

Susan Dillard

Chandler,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Escrow Officer

Pioneer Title Agency, Inc.
10.2015 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
  • Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
  • Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
  • Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
  • Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
  • Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
  • Coordinated efforts between buyers and sellers to achieve mutually agreeable terms during negotiations of property sales.

Escrow Officer

Stewart Title Agency
02.2015 - 10.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
  • Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
  • Collaborated with real estate agents and lenders to expedite closing times on property sales.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Developed and maintained relationships with customers, lenders and other third parties.

Escrow Officer

First American Mortgage Services
08.2014 - 02.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
  • Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
  • Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.

Mortgage Loan Specialist II, Operations Lead

Bank Of America
08.2010 - 02.2014
  • Spearheaded training initiatives, equipping new team members with the knowledge to excel in their roles.
  • Resolved complex loan issues by conducting thorough research and collaborating with internal teams.
  • Conducted detailed property appraisals to determine accurate home values for financing purposes.
  • Implemented risk mitigation measures by diligently reviewing borrower documentation and verifying information accuracy.
  • Identified opportunities for efficiency improvements within the department, implementing changes that enhanced overall productivity levels.
  • Mentored junior team members, sharing insights on best practices in mortgage processing and underwriting processes.
  • Continuously updated knowledge of regulatory guidelines to ensure company-wide adherence to industry standards.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Education

Certified Nursing Assistant - Nursing

Pima Medical Institute
Mesa, AZ
02.2009

High School Diploma -

Forest Hill High School
Jackson, MS
06.1991

Skills

  • Escrow Standards
  • Title Clearance
  • Legal Requirements
  • Consumer Disclosures

Notary Public

I am a licensed Notary Public. 

Timeline

Escrow Officer

Pioneer Title Agency, Inc.
10.2015 - Current

Escrow Officer

Stewart Title Agency
02.2015 - 10.2015

Escrow Officer

First American Mortgage Services
08.2014 - 02.2015

Mortgage Loan Specialist II, Operations Lead

Bank Of America
08.2010 - 02.2014

Certified Nursing Assistant - Nursing

Pima Medical Institute

High School Diploma -

Forest Hill High School

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Susan Dillard