Susan Duba

• Designed course materials and assignments according to departmental and university requirements.
• Taught undergraduate college-level courses in writing, critical thinking, and rhetorical analysis.
• Helped students develop diligent study habits and strategies to achieve successful outcomes.
• Documented attendance and completed assignments to maintain full class and student records.
• Developed strong rapport with students through open communication channels, fostering an inclusive learning environment.
• Enhanced student comprehension by incorporating examples and real-world examples into lectures.
• Provided constructive feedback on written assignments, enabling students to refine their work and improve their learning and understanding.
• Mentored students through office hours and one-on-one communication.
• Managed a classroom of diverse learners, implementing differentiated instruction strategies to meet individual student needs.

The First and Second-Year English Administrative Internship required managing ongoing writing projects relevant to the English department's current needs, including:

• Reorganized and revised the online writing handbook resource options for GTAs to use in their classroom.
• Edited and revised the English Department's Graduate Manual for Teachers.
• Prepared talking points and activities for the week-long GTA orientation in August for incoming cohort of graduate students.

• Taught diverse student population in rhetoric and writing courses including the rhetoric of written argument.
• Participated in professional development workshops to stay current on best practices in education and enhance teaching skills.
• Developed engaging and interactive lesson plans, leading to increased student participation and improved comprehension.
• Provided extensive written feedback on writing projects to encourage student progress and success.
• Conducted one-on-one counseling with students about writing struggles and discussed ways to overcome them and grow as writers.

• Worked alongside the Lower Division Writing Program coordinator to maintain best practices in teaching LDW courses.
• Developed teaching materials and lesson plans that all new Graduate Assistants in Rhetoric and Writing Studies use to teach their courses.
• Facilitated student success by identifying areas of improvement and providing constructive feedback on assignments projects.

• Prepared special lecture about the university's Graduation Writing Assessment Requirement (GWAR).
• Instructed students on best practices in approaching the exam and how best to prepare.
• Held Writing Center Workshop sessions and provided feedback on students' written work to guide their learning to meet the writing requirement.

• Coordinated with instructor of RWS course to tutor students to improve chance of success.
• Facilitated weekly tutoring sessions to supplement instructor's lesson plan.
• Supported faculty in evaluating student work, maintaining consistency in grading standards across assignments.
• Contributed to the continuous improvement of the Writing Fellows program through participation in regular training sessions and meetings.

• Designed English 101: First Year Composition course materials and assignments.
• Advised students as the instructor of record in how best to revise their writing to meet departmental and university requirements.
• Documented attendance and completed assignments to maintain full class and student records.
• Participated in regular professional development meetings and workshops.

• Tutored students in the English department taking First Year Composition to improve their writing skills.
• Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.

• Greeted customers entering store and responded promptly to customer needs..
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• As PM shift lead teller, I was in charge of the evening shift with one other teller in the Cash Management Service department.
• Handled ATM swaps and residuals for over 15 customer accounts.
• Prepared daily swaps according to customer order request.
• Processed the residual for that day’s swap to verify that the ATM is in balance.

• Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers
• Secured casino funds not in use after balancing cash drawer.
• Processed various cash transactions and answered gaming customer questions.
• Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Assisted customers with account inquiries, resolving issues promptly and professionally.

• Managed front-end operations of major office supply retailer including running cash register, processing returns/exchanges, and addressing customer needs.
• Balanced the store safe, verified and prepared cash register drawers, and prepared bank deposit.
• As Inventory Associate, I was primarily responsible for store price changes, daily inventory reports, and managing stock refills.
• Managed copy center in busy business services department, processing copy and print needs of customers, guiding customers in designing business cards and professional documents, and operating various office machines to fulfill customer orders.