Summary
Overview
Work History
Education
Skills
Accomplishments
Key Qualifications
References
Section name
Timeline

Susan Duval

Antioch,CA

Summary

Experienced Customer Service Representative seeking to fill a customer service position. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

41
41
years of professional experience

Work History

Cashier/Customer Service Associate

Safeway
08.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Insurance Agent

Dan Chao Insurance Agency
11.2009 - 07.2022
  • Home and Auto Sales Agent, Phones, Customer service
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Obtained underwriting approval by completing application for coverage.

Drug Center Sacanner

Raley's Supermarkets
10.2002 - 10.2008
  • Price Changes
  • Pharmacy Clerk
  • Drug Center Clerk
  • Guest Services

Assistant Manager

Mountain Mike's Pizza
09.2002 - 06.2008
  • Customer Service, Daily Deposit, Opening and Closing Restaurant, Phones
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

09.1996 - 06.2000

09.1982 - 06.1986

Education

Bachelor's Degree In Paralegal Services -

Kaplan University Online
  • Graduated with a 3.66 GPA
  • Concentration in Paralegal Services

Associate's In Business -

Los Medanos College
  • Graduated with a 2.5 GPA
  • Concentration in Accounting and Business

High School Diploma -

Westmoor High School
  • Graduated with a 2.0 GPA
  • Concentration in General Education

Skills

  • Customer Assistance
  • Customer Service
  • Product Restocking
  • Payment Processing
  • File Management
  • Office Organization
  • Mail Distribution
  • Problem Solving
  • Quality Control
  • Team Leadership
  • Equipment Maintenance

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Supervised team of 20 staff members.
  • Improved department efficiency 100% by revamping computerized filing system.
  • Scanned over 200 pieces of paper per week.

Key Qualifications

  • Customer Service
  • Sales Agent
  • Phone Sales
  • Receptionist

References

Available upon request.

Section name

I am currently the nursery coordinator for my church and I also teach.  I design a craft for the kids to craft after we are done with the lesson for the day.  I make it as fun and educational for the kids.

Timeline

Cashier/Customer Service Associate - Safeway
08.2022 - Current
Insurance Agent - Dan Chao Insurance Agency
11.2009 - 07.2022
Drug Center Sacanner - Raley's Supermarkets
10.2002 - 10.2008
Assistant Manager - Mountain Mike's Pizza
09.2002 - 06.2008
-
09.1996 - 06.2000
-
09.1982 - 06.1986
Kaplan University Online - Bachelor's Degree In Paralegal Services,
Los Medanos College - Associate's In Business,
Westmoor High School - High School Diploma,
Susan Duval