Open To Work
SUSAN EATON
MARSHFIELD,WI
Work Preference
Summary
Dynamic Store Manager with expertise in inventory management and customer engagement. Increased store traffic through strategic promotions and effective conflict resolution. Experienced in retail operations and team leadership, implementing profitability strategies while organizing daily tasks to achieve performance objectives and develop high-performing teams.
Overview
18
18
years of professional experience
Work History
Store Manager
Bug Tussel
MARSHFIELD, WI
02.2025 - 05.2026
- Oversaw daily store operations to ensure efficient workflow and productivity.
- Resolved customer inquiries and complaints through effective communication strategies.
- Coordinated promotional events to enhance customer engagement and boost store traffic.
- Managed inventory tracking and conducted physical counts to minimize loss.
Shop Owner
E Wireless LLC
MARSHFIELD, WI
10.2013 - 01.2025
- Oversaw inventory management and stock replenishment across multiple retail locations.
- Implemented layout changes to enhance customer engagement and shopping experience.
- Developed marketing strategies for promoting new mobile devices and services.
- Managed daily operations and staff scheduling, ensuring optimal workforce deployment.
- Resolved customer complaints swiftly, delivering effective solutions.
- Maintained accurate financial records and managed cash handling procedures.
- Assigned tasks and responsibilities to employees while managing their schedules.
Store Manager
PC Doctors
MARSHFIELD, WI
07.2008 - 10.2013
- Managed daily store operations to enhance overall workflow efficiency.
- Trained and supervised team members in product knowledge and customer service.
- Coordinated set-up and launch of new locations for smooth operational transitions.
- Recruited, trained, and supervised new staff to build a competent team.
- Led training sessions for employees at new locations as interim manager.
- Developed weekly work schedules to align staffing with customer demand.
Education
Bachelor of Arts - Communications And Theater Arts
UW Eau Claire
Eau Claire, WI06-1987
Skills
- Inventory management
- Sales forecasting
- Staff training
- Cash handling
- Conflict resolution
Timeline
Store Manager
Bug Tussel
02.2025 - 05.2026
Shop Owner
E Wireless LLC
10.2013 - 01.2025
Store Manager
PC Doctors
07.2008 - 10.2013
Bachelor of Arts - Communications And Theater Arts
UW Eau Claire