Susan Elkins
Cairo,GA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Patient Care Coordinator
Gentiva Hospice
Bainbridge, GA
08.2022 - 12.2024
- Coordinated patient appointments and managed scheduling for optimal care delivery.
- Communicated with healthcare providers to ensure accurate patient information exchange.
- Collaborated with multidisciplinary teams to address patient needs effectively.
- Assisted patients in navigating insurance processes and understanding coverage options.
- Resolved patient inquiries and concerns, fostering a supportive care environment.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Patient Care Coordinator
Centerwell
Thomasville, Georgia
08.2016 - 08.2022
- Coordinated patient appointments and managed scheduling for optimal care delivery.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Communicated with healthcare providers to ensure accurate patient information exchange.
- Resolved patient inquiries and concerns, fostering a supportive care environment.
Education
Surgical Technologist - Surgical Technologist
SWGTC
Thomasville, Georgia 12.2001 - 12.2002
Skills
- Care coordination
- Electronic health record
- Appointment scheduling
- Patient advocacy
Timeline
Patient Care Coordinator
Gentiva Hospice
08.2022 - 12.2024
Patient Care Coordinator
Centerwell
08.2016 - 08.2022
Surgical Technologist - Surgical Technologist
SWGTC
12.2001 - 12.2002