SUSAN ERNSBERGER
Anaconda,MT
Summary
Focused 911 Dispatcher bringing 25 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Desiring a long-term position with NorthWestern Energy.
Overview
26
26
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
Anaconda Deer Lodge County Law Enforcement Agency
Anaconda , MT
03.1998 - Current
- Performed daily equipment checks on radios and other communication systems.
- Utilized computer-aided dispatch system to log incidents and assign resources accordingly.
- Maintained records of all calls received and dispatched personnel.
- Troubleshot technical issues with communication systems and alerted supervisors when necessary.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Prepared comprehensive case files that included audio recordings, transcripts, and notes taken during communications with callers.
- Mentored junior team members and managed employee relationships.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
Education
Dispatch Academy
Montana Law Enforcement Academy
Helena, MT10-1999
High School Diploma -
Hamilton High School
Hamilton, MT06-1984
Skills
- Information Gathering and Relay
- Decision-Making
- Emergency Medical Instruction
- Computer-Based Dispatch Systems
- Problem-Solving
- Database Queries
- Map Reading Abilities
- Call Management
- Critical Thinking
- Active Listening
- Works Well Under Pressure
- Computer Skills
- Data Entry
- Information Documentation
- System Maintenance
References
References available upon request.
Timeline
Certified 911 Public Safety Telecommunicator
Anaconda Deer Lodge County Law Enforcement Agency
03.1998 - Current
Dispatch Academy
Montana Law Enforcement Academy
High School Diploma -
Hamilton High School
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