Kathleen Owens
Mount Royal,NJ
Summary
Public Safety Telecommunicator with exemplary background at GLOUCESTER COUNTY EMERGENCY RESPONSE CENTER, adept in Computer-Aided Dispatch and excelling in high-stress situations. Demonstrates exceptional interpersonal communication and decision-making skills, ensuring a 100% commitment to public and responder safety.
Overview
16
16
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
GLOUCESTER COUNTY EMERGENCY RESPONSE CENTER
05.2008 - Current
- Receive public emergency and non-emergency calls. Prioritize said calls and dispatch appropriate personnel.
- Communicate via radio with police officers providing them pertinent information regarding emergent and non-emergent calls.
- Operate emergency response systems to update and retrieve up-to-date information for first responders. (CAD)
- Complete appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relay latest information to first responders via electronic means, telephone calls, and radio responses.
- Apply interpersonal skills in neutralizing hostile and emotionally charged situations.
- Work flexible hours across night, weekend, and holiday shifts.
- Work effectively in fast-paced environments.
- Learn and adapt quickly to new technology and software applications.
- Work well in a team setting.
- Keeping the public and first responders safe as my number one priority at all times.
Education
Bachelors Degree - Graduated Summa Cum Laude - Liberal Arts And General Studies
Wilmington University
New Castle, DE01.2005
Diploma -
Washington Township High School
Sewell, NJ06.2000
Skills
- Call prioritization skills
- Computer-Aided Dispatch usage
- Data entry proficiency
- High stress Tolerance
- Information Gathering
- Incident documentation
- Law Enforcement Collaboration
- Active Listening
- Critical Thinking
- NCIC / EAGENT Database
- Prioritizing Situations
- Radio Frequencies Monitoring
- Information Relay to police
- Teamwork and Collaboration
- High Multitasking Abilities
- Map reading skills
- Strong Attention to Detail
- Strong Telephone Etiquette
- Dependable and Responsible
- Excellent Computer Skills
Certifications:
EMD Certified
CPR Certified
CJIS Certified
GCEMS Bloodbourne Pathogens Training
Global SDS and the Hazardous Communication Standards
Airborne and Bloodborne Pathogens Course
GCEMS Hazcom 2021
EAGENT Certified
ICS-100
ICS- 100C
Developing Effective Communications Skills Course # GNPS117
Call Taking 101 - EMS Academy
IS-800.D
IS- 700.A
IS- 700.B
IS- 00200.b
ICS- 200
IS-200.B
IS-100.B
CIT Training
Timeline
Certified 911 Public Safety Telecommunicator
GLOUCESTER COUNTY EMERGENCY RESPONSE CENTER
05.2008 - Current
Bachelors Degree - Graduated Summa Cum Laude - Liberal Arts And General Studies
Wilmington University
Diploma -
Washington Township High School
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