Susan Esparza
Lynwood,CA
Summary
Highly proficient in generating sales, engaging with customers, and thriving in fast-paced environments. Takes pride in delivering exceptional service and ensuring customer satisfaction. Demonstrates a strong aptitude for learning quickly and executing duties with thoroughness. Brings 2 years of customer service experience and 1 year of management/sales expertise. Confident in the ability to excel in your workplace and provide outstanding service that fosters customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Ike's Love and Sandwiches
05.2023 - Current
- Opening the store and ensuring all morning responsibilities are delegated and completed between our staff.
- Inventory counting and making an itemized list of products to order on a weekly basis
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Sales Associate/Cashier/Customer Service
Sam Ash Music Store
08.2021 - 08.2022
- Attended guests answering any questions or concerns
- Operated the cash register, stocking, buy-in used gear, and posted instruments on the store website in an organized manner
- Generated sales whether it be in store, over the phone, or online
- Received high praise from customers that left reviews online
- I was recognized as seller of the month for two months in a row.
Barista and Cashier
Tierra Mia Coffee
09.2020 - 07.2021
- Accurately made drinks in a fast-paced environment
- Operated the cash register
- Provided knowledge to customers and answered any questions about the beverages or food
- Worked the drive-thru window and made sure customers were provided fast and accurate service
- Created a rapport by memorizing customer's orders and developing a positive relationship with many regulars.
Front Desk Receptionist
FUMA Nail Bar
06.2019 - 08.2020
- Check in guests for their appointments assuring they will be taken care of in a timely manner
- Assisted guests by providing any beverages or snacks
- Organized the store's calendar on a weekly basis to ensure the nail technicians are aware of any changes or cancellation of appointments
- Performed accurate cash handling at the POS for guests at the end of service
- Answered phone calls to set up or cancel appointments
- Accurately distributed tips to nail technicians.
Education
High School Diploma -
Lynwood High School
Lynwood, CA06-2016
Skills
- Cash Handling
- Facility Maintenance
- Employee Scheduling
- Training and Development
- Bilingual
- Sales Growth
- Microsoft excel
- Microsoft word
- Food Handling
- Staff Training and Development
- Schedule Management
Certification
California Food Manager Certificate
Timeline
General Manager
Ike's Love and Sandwiches
05.2023 - Current
Sales Associate/Cashier/Customer Service
Sam Ash Music Store
08.2021 - 08.2022
Barista and Cashier
Tierra Mia Coffee
09.2020 - 07.2021
Front Desk Receptionist
FUMA Nail Bar
06.2019 - 08.2020
California Food Manager Certificate
High School Diploma -
Lynwood High School
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