Susan Ewans

Following company procedures rang up purchases checking for accuracy and items which may have been overlooked in shopping cart. Inquired if customer was a member in order to ensure their best possible pricing. If they were not currently a member explained the program and benefits and showed how easy it would be for them to join at check out. Inquired if they had found everything they were looking for and if they required assistance out with their purchases. Market 32 is a large high volume grocery store offering many departments including prepared foods, bakery, curbside pickup and pharmacy.

• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Greeted customers entering store and responded promptly to customer needs.

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to patients requests and forwarded necessary information to superiors.
• Interpreted patients needs and introduced services to fit specific requirements.
• Supported Case Managers securing post in patient services for an effective timely safe discharge
• developed and maintained excellent working relationships with liaisons and insurance case worker's with the goal to secure patient's best choice for rehab bed or home care service and avoid delays for discharge.
• Followed all HIPPA guidelines when collecting and dispersing sensitive medical records

• Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
• Streamlined insurance verification processes for increased efficiency and reduced errors.
• Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
• Negotiated payment plans with patients, maintaining a high rate of successful payments.
• Daily review of in patient and out patient census to identify patients registered as self pay in order to meet with them and determine if they qualified for state offered programs. Identify patients registered as accident related to obtain accurate insurance coverage to avoid billing delays and errors for hospital services.

• Responsible for aged trial balance accounts over 180 days denied by insurance companies
• Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
• Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
• Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.