Susan Fabian
Port Charlotte,FL
Summary
Proven professional with a track record of enhancing customer experience at Verizon Wireless Corporation, adept in problem-solving and relationship building. Leveraged customer service and Microsoft Office skills to improve team performance by 20%. Specializes in efficient payment processing and fostering client loyalty through exceptional service.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Clerk
Wyvern Hotel
07.2024 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Insurance Agent
Insur Life Annuities
08.2020 - Current
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cross-sold insurance products to existing clients to reach sales targets.
Phone Sales Representative
Verizon Wireless Corporation
05.2020 - 12.2023
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
Education
N/A - ROTC
Sarasota Military Academy
Sarasota, FL06.2018
Skills
- Customer service
- Payment handling
- Welcoming guests
- Multi-line phone systems
- Microsoft office
- Professional appearance
- Teamwork orientation
- Greeting guests
- Basic accounting
- Auditing
- Hotel services and hospitality
- Check-ins and check-outs
- Computer skills
- Teamwork and collaboration
- POS system operation
- Problem-solving skills
- Phone and email etiquette
- Administrative skills
- Relationship building
- Guest registration
- Payment processing
- Transaction processing
- Problem-solving
- Front desk management
- Payment collection
- Records management
- Data confidentiality
- Effective planning
Timeline
Hotel Front Desk Clerk
Wyvern Hotel
07.2024 - Current
Insurance Agent
Insur Life Annuities
08.2020 - Current
Phone Sales Representative
Verizon Wireless Corporation
05.2020 - 12.2023
N/A - ROTC
Sarasota Military Academy
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