SUSAN FAMA
Mays Landing,NJ
Summary
Medical Office Assistant skilled in front desk management known for prioritizing patient care experience and supporting individual needs on personal level.
Maintains office operations at optimal levels with great organizational and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Retail Receiving Associate
Burlington Stores
Mays Landing, NJ
08.2020 - Current
- Process and ticket merchandise within company standards and timelines
- Ensure seamless flow of merchandise to sales floor and display products
- Cross-train in all departments to meet daily company goals and deadlines
Medical Office Assistant
Pampering Podiatrist
Freehold, NJ
11.2011 - 03.2020
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered procedure codes and diagnosis codes into medical billing software.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Wellness/Unit Clerk
Sunrise Assisted Living
Marlboro, NJ
02.2008 - 03.2011
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Interacted with residents and family members by phone, email or in-person to provide information.
- Obtained and organized medical records for office visits and scheduled labs.
- Coordinated diagnostic tests, collection of samples and transportation.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Skills
- Records Management
- Organization and Prioritization
- Time Management
- Relationship building
- Medicare Billing
- ICD-10 Coding
Timeline
Retail Receiving Associate
Burlington Stores
08.2020 - Current
Medical Office Assistant
Pampering Podiatrist
11.2011 - 03.2020
Wellness/Unit Clerk
Sunrise Assisted Living
02.2008 - 03.2011