Susan Ferguson
Tucson
Summary
I am a dedicated professional with 10+ years of customer service experience and a proven ability to cultivate strong client relationships. Expert in recommending tailored hair care solutions and upselling services to enhance customer satisfaction. I am skilled at learning new techniques and adapting to various client needs in fast-paced environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hair Stylist
Sports Clips Franchise
05.2021 - Current
- Maintain customer information records to enable smooth transactions on later visits
- Counsel clients on best products for their hair type/needs
- Establish interpersonal relationships with customers to build lasting relationships
Hair Stylist
Great Clips
03.2015 - 05.2021
- Greeted and registered clients for service in a professional manner
- Performed haircuts and styles based on customer specifications
- Recommended and upsold additional services and products
Customer Service Associate
TTEC
01.2020 - 04.2021
- Assisted customers in completing the organization’s loan and scholarship application
- Conducted research to troubleshoot and resolve customer issues
- Performed customer service effectively and efficiently via phone, email and chat features
Hair Stylist
Great Clips
10.2013 - 02.2015
- Stocked and maintained product shelves in an attractive display to engage customers
- Counseled clients on product benefits, enabling them to make informed decisions
- Addressed customer needs and concerns while providing the best possible solution
Assistant Manager
Hair Cuttery
06.2010 - 10.2013
- Managed a team of 11 stylists and supervised salon operations
- Reviewed financial statements, sales, and activity reports to measure productivity and identified areas needing reduction
- Purchased and maintained inventory, products and supplies
Education
BS - Business Management
National Louis University
Chicago, IllinoisAS - Business Computer Programming
Northwestern Business College
Bridgeview, IllinoisCertificate -
BankWork
Phoenix, AZSkills
- Customer Service
- Product Knowledge
- Interpersonal Skills
- Adaptable
- Coachable
- Upselling Services
- Communication
- Active Listening
- Phone Etiquette
- Client management
Accomplishments
- Quarterly Customer Service Award - Sports Clips, Chandler AZ
- Perfect Attendance Award - A New Leaf BankWork$, Phoenix, AZ
Certification
- Cosmetology License - [State] Board of Cosmetology.
Timeline
Hair Stylist
Sports Clips Franchise
05.2021 - Current
Customer Service Associate
TTEC
01.2020 - 04.2021
Hair Stylist
Great Clips
03.2015 - 05.2021
Hair Stylist
Great Clips
10.2013 - 02.2015
Assistant Manager
Hair Cuttery
06.2010 - 10.2013
AS - Business Computer Programming
Northwestern Business College
Certificate -
BankWork
BS - Business Management
National Louis University
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