- Knitting and Crocheting
- Gardening
- DIY and Home Improvement
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Cooking
- Baking
- Volunteering
- Animal Care
Susan Ferraraccio
Sun City Center
Summary
Results-driven team leader with expertise in coaching, performance monitoring, and conflict resolution. Proven ability to enhance workflows and foster employee engagement, leading to improved team effectiveness.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
19
19
years of professional experience
Work History
Team Lead
Connexus Resource Group
American Fork, UT
08.2023 - Current
- Implemented strategies to lead team in achieving operational efficiency and improving workflow systems.
- Facilitated mentorship for junior staff, promoting professional growth and enhancing team effectiveness.
- Executed best practices in project management to guarantee timely delivery of project milestones.
- Engaged with cross-functional teams to streamline communication processes and effectively allocate resources.
Specialized Foster Parent
Self Employed Services
Parrish, FL
09.2010 - 07.2023
- Provided a nurturing environment for children with diverse needs, ensuring emotional stability and safety.
- Collaborated with social workers to develop individualized care plans tailored to each child's requirements.
- Implemented behavioral management strategies to promote positive interactions and personal growth in foster children.
- Coordinated educational support by liaising with schools to facilitate academic progress and engagement.
- Maintained detailed records of children''s progress, medical appointments, and school activities for regular review by caseworkers.
- Provided consistent emotional support and guidance to help children cope with past trauma and adjust to their new living situation.
- Promoted educational success by assisting with homework assignments, monitoring school performance, and attending parent-teacher conferences.
- Modeled healthy communication skills and conflict resolution techniques while maintaining a positive atmosphere within the home.
- Encouraged positive relationships among siblings placed together in the same foster home through conflict resolution techniques and team-building activities.
- Advocated for the best interests of each child during court hearings or case reviews involving decisions about their future placements or permanency plans.
- Assisted in maintaining relationships between children and their extended families or support networks when appropriate for their wellbeing.
- Facilitated family visits and maintained open communication with biological parents when appropriate to support reunification efforts.
- Enhanced children''s well-being by providing a safe, nurturing, and structured home environment.
- Collaborated with social workers to develop individualized care plans for each child in the foster home.
- Prepared and maintained individual beds and personal space for foster children.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Improved children's health by preparing healthy meals and snacks.
- Documented data and completed accurate updates to case records.
Loss Control Surveyor
U.S Reports, Inc
New York, NY
01.2007 - 09.2010
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Wills HIgh School
Smyrna, GA06-1986
Skills
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Employee evaluation
- Complaint resolution
- Client communication
- Deadline management
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Coaching
- Giving constructive feedback
- Team building
- Call center operations
- Performance evaluations
- SOP adherence
Accomplishments
- Documented and resolved MBR issues which led to one call resolutions.
- Achieved metrics by completing reports with accuracy and efficiency.
- Collaborated with team of 18 in the development of MBR satisfaction with benefits.
- Used Microsoft Excel to develop Agent metric tracking spreadsheets.
Interests
Timeline
Team Lead
Connexus Resource Group
08.2023 - Current
Specialized Foster Parent
Self Employed Services
09.2010 - 07.2023
Loss Control Surveyor
U.S Reports, Inc
01.2007 - 09.2010
High School Diploma -
Wills HIgh School