Susan Filipowicz
Rensselaer,IN
Summary
Dynamic Dental and Medical Billing Specialist with proven expertise at Porter Starke Services Inc. Skilled in enhancing revenue collection through meticulous claims follow up. Adept at problem-solving and maintaining compliance. I excel in fast-paced environments while ensuring accuracy and confidentiality in all patient interactions.
Overview
36
36
years of professional experience
Work History
Dental Billing Specialist
Porter Starke Services Inc
Valparaiso, IN
08.2022 - Current
- Processed dental insurance claims efficiently to ensure timely reimbursements.
- Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.
- Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
- Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Medical Billing Specialist
Porter Starke Services Inc
Valparaiso, IN
04.2019 - 08.2022
- Processed claims accurately, ensuring compliance with regulatory standards and payer requirements.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Customer Service Representative
XPO Logistics
Gary, IN
12.1989 - 07.2016
- Resolved customer inquiries via phone and email ensuring timely and accurate responses.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction scores.
- Resolved freight shortages and damages.
- Investigated and resolved billing discrepancies.
- Achieved 100% audit compliancy.
Education
No Degree - Medical Billing And Coding
In Training College
Lowell, IN11-2018
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Verbal and written communication
- Microsoft office
- Self motivation
- Professionalism
Timeline
Dental Billing Specialist
Porter Starke Services Inc
08.2022 - Current
Medical Billing Specialist
Porter Starke Services Inc
04.2019 - 08.2022
Customer Service Representative
XPO Logistics
12.1989 - 07.2016
No Degree - Medical Billing And Coding
In Training College